Sign Leaders 24 Page 8-5x11 Catalog 2023 - Flipbook - Page 7
Sign Warranty and
Promise to our Customers
Standard Warranty
Quality Control
5 Year Workmanship Warranty
1 Year Limited Labor Warranty
Before your sign leaves our facility, it is
checked for accuracy. We check all colors,
sizes and special requirements and confirm it
matches the proof drawing.
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Our Promise to You
Any issues, mistakes or damages to your signs are resolved immediately. Contact Samantha Sheets, Bob
Silverson, Ann Lashley, or Todd Lashley and replacement or repair will be handled with the highest priority.
Sign Leaders warranties its signs to be free from defects as per following:
1 If any of the following components of the sign structure malfunctions because of defects in
workmanship within 5 years from ship date. Sign Leaders at its sole option either will repair
or replace the defective materials.
2 One-year Limited Labor Warranty is included if deemed that Sign Leaders is at fault for
manufacturing defective products (invoice and repairs must be pre-approved).
Parts & Products
Transformers, Power Supplies, LEDs, Acrylic, Trim Cap and all parts used to manufacture Sign Leaders
products are warrantied to the extent of their respective factory warranties. These Factory warranties are
included with the sale of our finished product. Labor costs arising from these defective parts is not covered
under our warranty.
Manufacturer/Sellers
Only obligation shall be to replace such quantity of product proved to be defective. Neither seller
nor manufacturer shall be liable for any injury, loss or damage arising out of the use, misuse, or the inability
to use the product. Before using, user shall determine the suitability of the product for his
or her intended use; user assumes all risk and liability whatsoever in connection thereof.
Freight Damages
Procedure to follow for Freight Company Damage or damage upon shipment:
1 Sign the Bill of Lading “BOL” as damaged.
2 Take a photo or get a copy of the BOL.
3 Receive all product no matter the damage.
4 Freight/Common Carrier Damages
Please contact Sign Leaders immediately to resolve any problems with freight damages. Save all
products and packaging received; without this we cannot assist you in filing claims. If there are
damages, you must not use the product until damages have been inspected by Freight Company.
Sign Leaders will not be liable for damages resulting from shipping.
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