English | Code Of Conduct 2022 - Book - Page 46
We ensure quality customer service and products
We deliver what we promise to our customers and do our best to keep our commitments through:
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A world-class service;
Optimal product performance; and
Competitively priced products and support systems.
Our product stewardship approach seeks to ensure that our procurement of chemicals and raw materials does
not support conflict, follows all regulatory requirements and as far as possible, limit the impact on human health
and the environment.
We will not sell or manufacture a product if we cannot reasonably be sure it is safe for people and the
environment. We also make sure that our product claims are truthful.
We strive to improve our products, services, technology and procedures to deliver quality, safety and innovation.
This is echoed in our purpose of “Innovating for a better world”.
We promise what we can deliver and strive to never under-quote to obtain a customer’s business or lock them
into non-market-related and unsustainable contracts.
We drive accurate and timely disclosures
We comply with the regulatory requirements governing fair and timely disclosure of information
about our business.
We communicate honestly, accurately and fully in our reports.
We keep affected stakeholders informed by publicly releasing relevant, unambiguous and
understandable information.
We don’t show any preference or favouritism to any group of shareholders or potential investors,
thereby remaining objective in our business dealings.
We respond to legitimate public enquiries professionally and honestly. If a request is received to
publicly disclose Sasol information or make a statement as a representative of Sasol, ensure that the
regional Corporate Affairs team and Sasol Legal Advisor is consulted prior to responding.
Resilient
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