Salad Money Impact Report 22-23 WEB - Flipbook - Page 19
BECCA’S BEST JOB
EVER IS HARD WHEN
HARDSHIP GRANTS ARE
VIEWED AS A SCAM
“Fairness, culture and being heard,” says
Becca Moran when asked why “working at
Salad is the best job I’ve ever had.”
Yet the Stockport resident says it is a
“happy accident” she works for us in
the 昀椀rst place.
Becca joined Salad after working in
marketing. “During the pandemic
I realised that just wasn’t what I
wanted to do any more.” She joined
our growing customer service team
in September 2020 and has since
taken on a new quality assurance
role, which she helped to specify. “I
love helping the customer account
team and want to ensure I give them
everything they possibly need. It’s
such a big part of Salad’s culture to
give people positive reinforcement,
reassurance and support, to include
everyone and take their ideas and
feedback seriously.”
She continues to speak with our
customers and applicants. This
year, Becca talked with many of the
people we awarded a £100 hardship
grant to, after they had applied to
Salad for a loan and were declined
on the basis their income wasn’t
2022-2023 Impact Report
su昀케cient to meet the repayments.
We’ve distributed £130,000 of
these NatWest CDFI grants to date
(see page 13) and it was “incredibly
humbling” to speak with grant
recipients, she says:
“A lot of people used the £100 to put
food on the table. It was wonderful
to make a di昀昀erence, but sad how
many people thought it must be a
scam when we told them we’d send
them £100: it was such a happy
surprise even though so many
people really need a bit of help right
now. It’s brilliant NatWest has done
this and I hope they know what a big
impact it’s had.”
While these kinds of calls “pull
at your heartstrings,” Becca
says applicants or customers
in vulnerable situations always
appreciate Salad’s “fairness, which
runs through Salad like a stick of
rock,” transparency, and how we
explain what a昀昀ects whether we can
o昀昀er the loan they apply for:
Becca Moran,
Customer Service Representative
“People are shocked when they
call and get to speak with an actual
human, and we take time to go
above and beyond with signposting
the information they need.” She
also loves our use of “data for good”
citing the millions of pounds we’ve
helped applicants identify in bene昀椀ts
they were due, but not claiming.
“I thought 昀椀nance wasn’t going to
be for me and nearly didn’t apply
to Salad, but it’s a million miles
from working in a stu昀昀y, corporate
culture. This is a people-powered
business that cares about the
people we serve.”
19
