RWL-CSR-Report-use-mail - Flipbook - Page 39
Efficient
working
process (All)
Riwal focuses on improving working efficiency. One such example is
through the implementation of Insync, a 5-year ERP implementation
project across all our entities. The new ERP system standardised our
rental, sales, maintenance, accounting , and procurement processes;
which makes it easier to provide the same customer experience in all our
entities and manage our international business sustainably and efficiently.
• GRI 404 Training and
education
‘’Lifting Trust’’Ethics training
(All)
Following last year’s launch of the updated Code of Conduct, we train
our employees on ‘’Lifting Trust’’ further through a series of online videos.
The training focuses on topics related to ethics, whistleblowing, and
workplace harassment. We believe this mandatory training would give all
our employees the tools to recognize unethical situations and to react
properly.
• GRI 404 Training and
education
Training and
Improvement Commercial (All)
As of 2021, the commercial team is guided by our commercial curriculum
- a document based on proven Group best practices that would enhance our commercial approach and support us in achieving sustainable
growth. This year, we evaluated the performance of all countries within
commercial management, process and roles via our Continuous Improvement review. By organising this review and standardised training (such as
• GRI 404 Training and
education
Sustainabilitylinked loan
mystery calling), we aid our employees in improving our business performance and customer service.
We entered into a sustainability linked loan. This provides Riwal with the
opportunity to attach its sustainability objectives to its financing conditions. It encourages us to set more bold targets and put additional efforts
to meet them. The financial benefit that we will receive from meeting the
loan requirements will be used in further sustainable initiatives and investments. We will also need to conduct limited external assurance, which
will be a great step to increasing our sustainability report’s transparency,
accuracy and reliability.
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