RWL-CSR-Report-use-mail - Flipbook - Page 28
• Building Information Modelling (BIM) is an
fuel consumption information for more machine
important tool that allows customers to model
types. Customers can thus have a bigger pool of
physical objects such as buildings, machines,
machines to compare between their electric and
furniture, landscaping, and more. BIM is in-
diesel consumption, encouraging sustainable
creasingly used by our rental customers as it
choices. They can also monitor the machines’
simulates a construction project and helps them
working hours to see how efficiently they are
reduce project costs and increase efficiency.
used.
Our goal is to be closer to our customers and
Customers contracting large projects also use
to agree on a project before it is known in the
MyRiwal ‘’Projects’’, this feature allows them to
market. With our BIM service, we simulate
locate the machines across the project and fully
¨working at height¨ and therefore we add value at
utilize them by transferring them from (sub)con-
an early stage of the project.
tractor to (sub)contractor. This will also ensure
minimal transport movements.
Using BIM can bring the following benefits to
our customers:
Green Fleet Investment
• Have early warnings for potential issues
during a project (e.g.;MEWP does not fit
Our customers are increasingly demanding 100%
through the doors or the floor is not strong
electric machines to work at height, in order to
enough);
execute their projects in the most sustainable way
• Visualize the most sustainable ways of doing
and within regional regulations. We take those
the job (e.g.; what if you use only 100% elec-
requests seriously as we want to provide the best
tric machines?);
customer experience.
• Visualize which safety requirements will be
Profit (Quality)
KPI
Goal
Result
NPS (Net Promoter Score)
65
71
CIR score (Continuous Improvement Review)*
50
50
* CIR = The Continuous Improvement Review is a systematic approach for objectively evaluating the
adoption of The Riwal Way, assessing key success factors for a continuous improvement culture and
identifying business improvement opportunities for a depot.
needed to work safely (e.g.; Safety harness,
Taking that into account, the majority of our new
training, safety fencing, driving plates, additio-
fleet investment in 2020 went to electric machines.
nal sensors, etc);
We bought more than 700 electric AWPs and Scis-
• Determine the carbon footprint of the project
sors, which constituted around 84% of the total
which will help create the most sustainable
amount of our investments. In Europe, Electric
solution by measuring the right size of the
machines currently constitute 65% of Riwal’s
machine; the time needed to complete the job
rental fleet. By 2025, our aim is to have 75% of our
etc. In this way the rental needs and costs can
European fleet running electrically or using other
be calculated in detail;
renewable energy resources.
• Determine the best logistics (a hub for the
MEWPs, charging point, transportation route,
etc).
ISO Certification
Digital Innovation investment
As a group, Riwal maintains a multi-site ISO 9001
Digitalization will always have a big priority for
BIM can ensure that waste is removed, mini-
certification for quality, based on factors such as
Riwal - with the Covid pandemic, this has proven
mizing unnecessary downtime and maximizing
customer satisfaction, leadership, involvement of
to be even more important. With our digitized
safety and efficiency.
people, process approach and management, con-
solutions, our main goal is to create an even better
tinual improvement, factual approach to decision
experience for customers. That is why, we always
• As a continuous effort to improve our CO2
making, and ensuring mutually beneficial supplier
ask our customers for feedback and try to improve
consumption calculator in the MyRiwal
relationships.
our solutions accordingly.
customer portal, we added CO2 emissions and
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