RWL-CSR-Report-use-mail - Flipbook - Page 18
6. Sustainable Life Cycle
Highlights 2018
Riwal won the Customer and Market EnWe commit ourselves to
invest in new environmentally-friendly
rental equipment
gagement award of the European Business
Fleet
Awards. This was a testament to the high level
of service that Riwal provides to create the
• A young, high quality fleet and quick field
service resolution time
best customer experience. In addition, Riwal
• We provide innovative customised solutions
companies to continually survey and then implement improvements operationally to benefit
Transport
Fleet
sport
an
Tr
End of
lif
e
We will develop efficient methods
to transport our machines to
reduce the environmental impact
customers. Riwal achieved a score of 62 on a
scale from -100 to +100, which exceeded the
• Trucks must have at least euro 5 or 6
engine and drive on SHELL GTL fuel
original goal of 50.
• Smart scheduling of transport to reduce
unnecessary transport
As a group, Riwal received 8 new multi-site
Use
factors such as customer satisfaction, leader-
• Always provide the best machine available
for the job
approach and management, continual impro-
ISO 9001 certifications for quality, based on
ship, involvement of people, process
vement, factual approach to decision making,
and ensuring mutually beneficial supplier
M
• Provide hybrid and electrical machines in
additional to diesel machines
n
ai
te
n
an
ce
U
se
relationships. Additionally, the Riwal Academy
was created for employees to ensure conti-
• Use Shell GTL fuel in diesel machines
nued personal and professional growth. This,
in turn, will help Riwal employees to deliver
Maintenance
the best service possible to customers and
optimize profitability, consistency, and growth.
• All machines are well maintained and
checked after use and before delivery
Digitalization was a big priority for Riwal in
• We strive to reuse and recycle all waste in
our depots
We invest in new technology
to reduce the use of natural
sources and waste
Our strong performing machines and
systems are aimed to help our customers
reduce their energy consumption
2018 to create an even better experience for
customers. The first check app, an internally
• Transition to LED lights in depots and
workshops
used application, was implemented by The
Riwal Way team to speed up the first check
process. It also ensures that the check is
End of life
always done reliably and consistently, making
sure customers always receive a checked ma-
• Machines are moved between countries to
optimize efficiency and sold when they are
too old
To understand the environmental performance of our process, its entire life cycle needs to be taken into
consideration. In our life cycle approach, we look at all our resources and environmental impact such as
waste, energy, water and emissions in all process stages and the end-of-life stage, including recycling.
satisfaction measurement through Growth
Promoter, a software program that allows
• Procurement of new environmentallyfriendly equipment
We are striving to reuse or
recycle old and unusable
machines
established a system of continuous customer
chine that is safe to operate. The Rental app
and My Riwal customer portal were created in
• Incase of demolition we separate parts, sell
batteries and old iron for recycling purposes
conjunction for external use with customers
to create an easier way to communicate and
manage equipment rentals all in one place.
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