RWL-CSR-Report-use-mail - Flipbook - Page 16
Highlights 2018
Riwal puts a strong emphasis on sustainability and re-
As a group, Riwal achieved 8 new multi-site ISO 14001
ducing waste. This led to a collaboration between Riwal
certifications, a systematic framework to manage the
and Shell to create a greener fleet. In the Netherlands,
immediate and long term environmental impacts of an
Riwal switched to Shell GTL (gas to liquids) fuel, which
organisation’s products, services and processes. In line
is made from natural gas and therefore burns cleaner
with this, Riwal’s customer portal allows customers to
than conventional diesel. This results in a reduction
measure CO2 emissions and switch to hybrid/electric
of emissions of particulate matter, sulfur and nitrogen
machines to lower carbon footprint if necessary.
oxides. Furthermore the fuel is odorless, quieter and
biodegradable.
Planet (Environment)
Profit (Quality)
• Minimize the impact of our activities on the environment. To understand the environmental performance
• Meet or exceed customer requirements and expectations in all operations
of our process, its entire life cycle is taken into consideration
• Do fair business and work in accordance with the ethical standards and the applicable laws and
• Strive for energy efficiency of our activities, products and services by CO2 emission reduction measures
• P
ay attention to social, health, safety and environmental aspects and make agreements with our
suppliers
regulations
• Ensure compliance to our code of conduct with regard to integrity, corruption and discrimination
• Constantly look for innovative and sustainable solutions, in which the economic, environmental and all
• P
romote reuse of materials, reducing waste flows and energy use.
interests are in balance
• Communicate procedures, best practices and knowledge throughout the company.
KPI
Carbon (CO²) emission
Waste disposal
New ISO 14001 certifications in countries
Goal
Result
At least lower by 1%
0,43%
50% recycling
68%
5
8
KPI
Goal
Result
New ISO 9001 certifications in countries
6
8
NPS (Net Promoter Score)
50
62
CIR score (Continuous Improvement Review)
44
48
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www.riwal.com
