RWL-CSR-Report-use-mail - Flipbook - Page 11
4. Stakeholders of Riwal
Type
EXTERNAL
Impact
Credit institutions
The credit institutions are expecting sustainable profitability and transparancy from Riwal. They expect to
see growth of the compony over time.
Shareholders
Shareholders also expect sustainable profitability of Riwal, as well as to be communicated with in a transparent and honest manner. Shareholders expect Riwal to act as a responsible corporate citizen.
Governments
Serious occupational accidents should be reported directly to the labor inspectorate, who may conduct an
accident investigation. If there is any violation of the legal rules, the labor inspectorate will make a report
and decide to issue a fine for the offense. Furthermore, Riwal can expect a visit from the labor inspectorate
if equipment is involved in an accident involving a rental customer. At least once a year, an inspection of
the machines needs to be performed by a trained person.
Customers
A growing group of rental customers are including sustainability in their rental or purchase decision and
they may use codes of conduct for their suppliers. Furthermore, they may include location requirements
and certifications as important part of the contractual obligations. Sometimes, it is not possible to deliver
AWP’s on these customer locations without a copy of the certificates and this has a major financial impact
on our core business. The Dutch VCA (SCC) certification is a good example and extremely important for
Riwal in the Benelux.
Training
participants
The course participants receive training and are learning the skills for safe work with our machines such
as AWP’s, forklifts and telehandlers. A sufficiently trained and educated end user is an important factor to
prevent accidents in daily practice. Providing this training service is an important added value of Riwal as a
rental company by encouraging and improving the safety at work for employees or customers, so they can
work more safely in the future with our AWP’s.
Public / NGO’s
From a social point of view, it is important to promote and encourage safe working. In the event of an
accident involving our AWP’s, adequate communication should take place to the media to prevent image
damage and liability issues. The opinion of the public can indirectly cause damage to the image of AWP’s
as the safest work equipment for working at height.
Manufacturers
Sustainability purchasing (supply chain resonsibility) is ensured by the Purchasing Department. Our suppliers must meet our conditions of purchase (Sustainable Purchase Plan), in which our requirements and
rules regarding safety at work and social aspects are stated. Before procuring certain articles such as
tools and personal protective equipment (PPE), the SHEQ department must approve. We make sure that
our suppliers are compliant with human rights laws, assess potential risks and take appropriate action to
protect or restore human rights. The specific safety related purchase criteria are defined and a supplier
code of conduct has been drawn up.
Partners
Our worldwide network of partners mirror our values when it comes to sustainability. It is of the utmost
importance that our partners prioritize safety above all and are focused on maintaining sustainable
practices when working at height since our customers rely on us to provide them with the same service no
matter where in the world they operate.
Board members
As the people who guide the direction of the company, the Board is highly concerned with maintaining safe
and sustainable practices and thus wants to ensure that these values are consistenly upheld in all of the
locations of Riwal across the world.
Employees
The employees expect safe and healthy working conditions, as well as a positive and professional environment at work. Employees who are satisfied at work do their jobs better, resulting in less injuries.
Training
participants
IN T E R N A L
Shareholders
Governments
Employees
EXTERNAL
Credit
institutions
Stakeholder
Board
members
Public
Customers
Partners
Manufactures
Competitors
INTERNAL
NGO’s
Our stakeholders are labeled as people or groups who are affected by our actions and who have an effect
on our organization and services. Engaging with our stakeholders and understanding what they value,
particularly in regards to sustainability, is very important to us in our daily business. Every year, we
analyze what our stakeholders find important. In 2018, we updated our understanding based on a
document review and media analysis.
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