PlanetKPI202120222023Target 2024Target 2030T Carbon (CO²) emissionper FTE *-12.1012.28-5% compared toprevious year-30% comparedto base year 2022T Carbon (CO²) emissionper €M revenue *-37.0833.60-5% compared toprevious year-30% comparedto base year 2022Waste (Ton) per FTE**3.060.650.69-5% compared toprevious year-35% comparedto base year 2020Waste (Ton) per €Mrevenue **7.801.981.88-5% compared toprevious year-35% comparedto base year 202099.90%79.80%80.30%>80%>95%202120222023Target 2024Target 20305944.2440.226585Average CIR score(Continuous ImprovementReview)*-48.5038.7552.50-Average Maturity score***7688->80>85Waste recycled **ProfitKPICustomer satisfaction(Net Promoter Score)***The survey question prior to 2022 were different.CIR = The Continuous Improvement Review is a systematic approach for objectively evaluating theadoption of The Riwal Way, assessing key success factors for a continuous improvement culture andidentifying business improvement opportunities for a depot. The CIR requirements were adjusted in2021, hence a lower score in 2022.*** As of 2022, the Maturity Scoring system is put in line with the CIR scoring system and has morestringent requirements67riwal.com
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