RWL-CSR-Report-2023-use - Flipbook - Page 67
Planet
KPI
2021
2022
2023
Target 2024
Target 2030
T Carbon (CO²) emission
per FTE *
-
12.10
12.28
-5% compared to
previous year
-30% compared
to base year 2022
T Carbon (CO²) emission
per €M revenue *
-
37.08
33.60
-5% compared to
previous year
-30% compared
to base year 2022
Waste (Ton) per FTE**
3.06
0.65
0.69
-5% compared to
previous year
-35% compared
to base year 2020
Waste (Ton) per €M
revenue **
7.80
1.98
1.88
-5% compared to
previous year
-35% compared
to base year 2020
99.90%
79.80%
80.30%
>80%
>95%
2021
2022
2023
Target 2024
Target 2030
59
44.24
40.22
65
85
Average CIR score
(Continuous Improvement
Review)*
-
48.50
38.75
52.50
-
Average Maturity score***
76
88
-
>80
>85
Waste recycled **
Profit
KPI
Customer satisfaction
(Net Promoter Score)*
*
*
The survey question prior to 2022 were different.
CIR = The Continuous Improvement Review is a systematic approach for objectively evaluating the
adoption of The Riwal Way, assessing key success factors for a continuous improvement culture and
identifying business improvement opportunities for a depot. The CIR requirements were adjusted in
2021, hence a lower score in 2022.
*** As of 2022, the Maturity Scoring system is put in line with the CIR scoring system and has more
stringent requirements
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riwal.com
