RWL-CSR-Report-2023-use - Flipbook - Page 15
On Rent
Manage rentals
with My Riwal
app and
portal
96%
on-time
delivery
Operator
safety training
Over 20.000
machines
On-site
maintenance
within
9 hrs
95%
uptime
Best
Customer
Experience
Ready
Line
Off Rent
Proximity:
60
international
depot
locations
1 day
pickup
Machines
inspected before
each delivery
97%
invoice
accuracy
Workshop
The Riwal Way
Our mission is to deliver, through engaged people, the best experience in the industry to our customers.
The idea of The Riwal Way is to create standardised, scalable systems for every aspect of our business, to ensure the
same quality product and service with every single customer, every time we do business, anywhere in the world.
The benefits of The Riwal Way are clear- our customers experience increased productivity, hit deadlines on-time
every time and cut waste and costs. With such a system, we can ensure a sustainable, successful business.
15
riwal.com
