All you need to know - Riverstone Kensington - Flipbook - Page 22
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What is not included within the Membership Fee?
Costs of the normal running of your apartment are not included in the Membership Fee.
The Membership Fee does not cover certain on-demand services such as:
• Personal support or home-care packages. Our Wellbeing team can provide more
information on the range of care our partners provide
• Lifestyle and concierge services (including apartment cleaning, laundry services, taxi
services, spa treatments and some 昀椀tness classes)
• Dining and drinking in our restaurant and bar. You will have the bene昀椀t of a member’s
discount across all our locations
Full listings of the on-demand services and prices are available on request.
What are the care costs?
All Riverstone residents can make use of personal support and care services, provided
by selected expert partners, including The Good Care Group. You can choose anything
from one hour visits, to 24-hour live-in care, all in the comfort of your own home. You can
access as little or as much help as you need, depending on how your needs change
over time.
We do not include the cost of these services in the Membership Fee or Deferred Fee.
This means you pay for these services as and when you need to. The Good Care Group
at Riverstone’s prices are only available to Riverstone residents at or below market
prices, and Riverstone work with a range of di昀昀erent care providers. Our wellbeing
ambassadors can provide you with the information you may need.
What are the apartment running costs?
You will pay the following ongoing running costs of your apartment:
• Utilities – paid directly to the energy and service providers. Insite Energy is the only
provider of hot water, heating and cooling at Riverstone Kensington via a Combined
Cooling Heat and Power (“CCHP”) system. All residents have to use this.
