J106402 RS All you need to know - The Bishops Avenue AW (4) - Flipbook - Page 36
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10.
How do I pay the Membership Fee?
You pay the Membership Fee on the 昀椀rst day of each month by direct debit. We’ll take
any fees for on-demand services by direct debit at the end of the month.
11.
Other than the Membership Fee and the Deferred Fee, what other costs
will I pay?
You have to pay for utilities, Council Tax, TV Licence and any other media or phone
packages you buy for your apartment. You’ll also have to pay for any repairs to the
heating and cooling system in your apartment. This includes an annual maintenance
check of these systems which you can pay for via your monthly Riverstone bill.
You can enjoy on-demand services which you pay for on top of the Membership Fee.
This includes personal care packages, as well as lifestyle services (e.g. apartment
cleaning, taxi services and spa treatments). You will also pay for dining and drinking
in our restaurant and bar.
Please ask our client advisors for more information about the on-demand services.
You will pay The Good Care Group at Riverstone (or whichever care provider you might
choose) directly for any care which they provide to you.
12.
How would you describe the hospitality services at Riverstone?
We see the hospitality services as an integral part of the lifestyle o昀昀ering at Riverstone.
Our friendly and experienced Concierge team will be on site 24/7 to help all residents
feel safe and secure at all times. They will be on hand to help with booking theatre
tickets, recommending restaurants, helping with deliveries and valet parking. They also
provide basic IT support and the emergency call response.
