J106402 RS All you need to know - The Bishops Avenue AW (4) - Flipbook - Page 35
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7.
Will the Membership Fee increase during my time at Riverstone?
We understand the importance of residents being con昀椀dent that costs won’t go up
unexpectedly. For this reason, all our Membership Fees have the bene昀椀t of a cap. The
Membership Fee under Option 1 will never increase more than 4% per year and Options
2 and 3 are 昀椀xed for life meaning they will not increase during your time at Riverstone.
If we want to change or add to the services for an additional cost, we will allow residents
to vote on the proposal 昀椀rst. We will only increase the Membership Fee if more than 50%
of residents vote in favour.
8.
How will you help me during the move-in process?
We take the stress away from you so you can focus on settling into your new home.
We know moving can be challenging and we will be with you every step of the way.
We will give you a welcome pack before you move in. This will include details of the
services we provide and what to consider before you move in. Throughout the process,
our move-in team will act as a point of contact between you, your removal company
and any other parties involved. Once you arrive, we will be on hand to assist with setting
up your utilities, induct you to the MyRiverstone app and introduce you to any other
residents or team members you may not have already met.
9.
Who can I live with and what are the minimum age requirements?
Riverstone is operating a retirement community at Riverstone Bishops Avenue. This is
why, when you buy an apartment, at least one person aged 65 or over has to live in
the apartment. We call these people “designated occupiers” in our lease.
We also recognise that everyone’s personal circumstances are di昀昀erent and might
change during their time at Riverstone. This is why we allow people who aren’t over 65
years old to live with you full time for as long as you live there. This can include close
family members, spouses, partners and carers and anyone you wish to live with. We call
these people “permitted occupiers” in our lease.
We limit the number of people who can live in your apartment to two people per
principal bedroom and one person per additional bedroom.
