All you need to know - Riverstone Kensington - Flipbook - Page 30
28
11.
Other than the Membership Fee and the Deferred Fee, what other costs
will I pay?
You have to pay for utilities, Council Tax, TV Licence and any other media or phone
packages you buy for your apartment. You’ll also have to pay for any repairs to the
heating and cooling system in your apartment. This includes an annual maintenance
check of these systems which you pay for direct with Riverstone’s chosen contractor.
You can enjoy on-demand services which you pay for on top of the Membership Fee.
This includes personal care packages, as well as lifestyle services (e.g. apartment
cleaning, chau昀昀eur services and spa treatments). You will also pay for dining and
drinking in our restaurant and bar.
Please ask our client advisors for more information about the on-demand services.
You will pay The Good Care Group at Riverstone (or whichever care provider you might
choose) directly for any care which they provide to you.
12.
How would you describe the hospitality services at Riverstone?
We see the hospitality services as an integral part of the lifestyle o昀昀ering at Riverstone
Kensington. Our friendly and experienced concierge team will be on site 24/7 to help
all residents feel safe and secure at all times. This is very important for us. They will be
on hand to help with booking theatre tickets, recommending restaurants, helping with
deliveries and valet parking. They also provide IT support and the emergency call response.
13.
Is Riverstone a care home?
No, Riverstone is not a care home. You will have the independence of owning your own
apartment. Better still, you’ll be part of a retirement living community that o昀昀ers a range
of high-quality services and amenities to you and your guests.
