All you need to know - Riverstone Kensington - Flipbook - Page 29
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8.
How will you help me during the move in process?
We know downsizing can be challenging and we will be with you every step of the way.
We will give you a welcome pack before you move in. This will include details of the
services we provide and what to consider before you move in. Throughout the process,
our moving in team will act as a point of contact between you, your removal company
and any other parties involved. We take the stress away from you so you can focus on
settling into your new home. Once you arrive, we will be on hand to assist with setting up
your utilities, induct you to the MyRiverstone app, introduce you to the on-site team, and
should you wish, your fellow residents.
9.
Who can I live with and what are the minimum age requirements?
Riverstone is operating a retirement community at Riverstone Kensington. This is why,
when you buy an apartment, at least one person aged 65 or over has to live in the
apartment. We call these people “designated occupiers” in our lease.
We also recognise that everyone’s personal circumstances are di昀昀erent and might
change during their time at Riverstone. This is why we allow people who aren’t over 65
years old to live with you full time for as long as you live there. This can include close
family members, spouses, partners and carers and anyone you wish to live with. We call
these people “permitted occupiers” in our lease.
We limit the number of people who can live in your apartment to two people per
principal suite and one person per additional bedroom.
10.
How do I pay the Membership Fee?
You pay the Membership Fee on the 昀椀rst day of each month by direct debit. We’ll take
any fees for on-demand services by direct debit at the end of the month.
