All you need to know - Riverstone Kensington - Flipbook - Page 20
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What are the care costs?
All Riverstone residents can make use of Riverstone’s personal support and care
services. You can choose anything from 30-minute slots to 24-hour live-in care, all in
the comfort of your own home. You can access as little or as much help as you need,
depending on how your needs change over time. Please see The Good Care Group at
Riverstone booklet for more information.
We do not include the cost of these services in the Membership Fee. This means you pay
for these services as and when you need to. The Good Care Group at Riverstone’s prices
are only available to Riverstone residents at or below market prices. Our client advisors
can provide price lists. You can, of course, choose a di昀昀erent care provider if you wish.
The Good Care Group at Riverstone cannot provide nursing care, but if this is needed the
Riverstone wellbeing ambassador will work with you to help you to 昀椀nd a trusted provider.
What are the apartment running costs?
You will pay the following ongoing running costs of your apartment:
• Utilities – paid direct to the energy and service providers. Insite Energy is the only
provider of hot water, heating and cooling at Riverstone Kensington via a Combined
Cooling Heat and Power (“CCHP”) system. All residents have to use this.
More information on the CCHP system, Insite Energy’s price lists and customer
agreements are available from our client advisors. Residents are free to choose their
own electricity supplier
• Council Tax – paid direct to The Royal Borough of Kensington & Chelsea local authority
• TV Licence – paid direct to TV Licensing
• Telephone – paid direct to your chosen supplier
• Satellite/cable TV – paid direct to your chosen supplier
• Home contents insurance – paid direct to your chosen insurer
• Annual maintenance and testing of in-apartment heating and comfort cooling systems –
paid direct to Riverstone’s chosen contractor. We will make sure our contractors charge
reasonable rates and also that the inspection takes place at a time which works for you
