All you need to know - Riverstone Kensington - Flipbook - Page 18
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What is included in the Membership Fee?
The Membership Fee covers the sta昀케ng, management and upkeep of the building and
the cost of utilities and services in the common areas.
The following services are covered by the Membership Fee:
Concierge services & Riverstone Club
• 24-hour concierge service including managing visitor access, handling deliveries,
providing an emergency call response service and helping residents with making
bookings and reservations
• Access to IT support services and valet parking
• A daily shuttle to local amenities such as shopping areas or places of interest
• Access to all the amenities at our other Riverstone locations as part of the Riverstone Club
• Access to the Riverstone Wellbeing services, including the Forever Curious programme
• Sta昀케ng of the residents’ Club Room
Health and wellbeing
• An on-site management team responsible for residents wellbeing, safety and security
as well as estate upkeep and presentation
• The Riverstone Wellbeing team, comprised of the Wellbeing Ambassador, Fitness
Instructor and Community Manager
• Access to a registered care manager from The Good Care Group at Riverstone
• An annual wellbeing conversation with the Riverstone Wellbeing team
• Supporting residents to access all aspects of healthcare such as GPs, physiotherapy
and hospital care
• Regular bin emptying
• Housekeeping services for the communal areas
• External apartment window cleaning service
• Professional landscaping and gardening
• Emergency call system, estate management system, and building management
system installed. We do this to make sure Riverstone is a safe and secure place for
residents to live
