All you need to know - Riverstone Fulham - Flipbook - Page 18
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• Carrying out Disclosure and Barring Service checks on all staff who work on site
• Training for on-site team
If we’re ever unable to provide a service covered by the Membership Fee, we would
always let you know and aim to make other arrangements.
What is not included within the Membership Fee?
Costs of the normal running of your apartment are not included in the Membership Fee.
The Membership Fee does not cover certain on-demand services such as:
• Personal support or home-care packages. Please ask our client advisors for a copy of the
The Good Care Group at Riverstone booklet for more information
• Lifestyle and concierge services (including apartment cleaning, laundry services,
chauffeur services, spa treatments and some fitness classes)
• Dining and drinking in our restaurant and bar. You will have the benefit of a member’s
discount across all our locations
Full listings of the on-demand services and prices are available from our client advisors.
What are the care costs?
All Riverstone residents can make use of Riverstone’s personal support and care
services. You can choose anything from 30-minute slots to 24-hour live-in care, all in
the comfort of your own home. You can access as little or as much help as you need,
depending on how your needs change over time. Please see The Good Care Group at
Riverstone booklet for more information.
We do not include the cost of these services in the Membership Fee. This means you pay
for these services as and when you need to. The Good Care Group at Riverstone’s prices
are only available to Riverstone residents at or below market prices. Our client advisors
can provide price lists. You can, of course, choose a different care provider if you wish.
The Good Care Group at Riverstone cannot provide nursing care, but if this is needed the
Riverstone wellbeing ambassador will work with you to help you to find a trusted provider.
