QCH Report FINAL V2 - Flipbook - Page 9
Queenscourt Hospice (Registered number 2102320)
Report of the Trustees for the year ended 31st March 2024 (continued)
4. Where does our money come from?
We depend heavily upon the public within our community to provide the financial and practical support
that we need to deliver the many services offered at Queenscourt. The main part of our income, whether
in the form of donations or legacies, or by support for our shops, lottery and our other fundraising
ventures, comes from members of the public, and we are eternally grateful to each and every one of
them.
We continue to receive vital support, both financial and practical, from the NHS (funding 21% of our
core costs) and we are most grateful to Mersey and West Lancashire Teaching Hospitals NHS Trust
and to the two new Integrated Care Boards (NHS Lancashire & South Cumbria and NHS Cheshire &
Merseyside) that cover the areas we serve. We continue to work closely with the ICBs in order to foster
strong working relationships and ensure good communication. We will continue to provide support to
our NHS colleagues during challenging financial times.
Our lottery, shops, support groups and other trading activity generated £542,284 (£543,468 in 2022/23)
whilst other donations and gifts (including gift aid) raised £1,298,691 (£1,035,312 in 2022/23). Lottery
income was reduced from last year (£174,314 compared to £209,292), mainly as a result of a reducing
number of players (a normal occurrence). However, from July 2024 we transferred the operation of the
lottery to another organisation which is expected to provide a greater net return to the hospice. Our
Retail portfolio has continued to perform well this year and has been able to contribute £138,494 (just
slightly down on last year’s figure of £143,954).
Legacy income was £1,123,924 in 2023/24 compared to £1,206,586 the previous year. This source of
income is completely unpredictable, yet it provides a substantial contribution towards our costs, without
which we would have difficulty sustaining services at existing levels.
5. How we carry out our fundraising
Queenscourt Hospice is a member of the Fundraising Regulator and as such, we adhere to the
framework that we have created to ensure respectful, open, honest and accountable fundraising. All
organisations listed on the register have shown commitment to good fundraising practice, and to
following the Fundraising Regulator’s “Code of Fundraising Practice” and the “Fundraising Promise”.
This information is clearly available on the Queenscourt website in the “Our Supporter Promise” section:
https://www.queenscourt.org.uk/index.php/fundraising/our-supporter-promise.html
The Head of Income Generation and Communications is a member of The Chartered Institute of
Fundraising and upholds the high standards of fundraising good practice and donor engagement that
are inherent to Institute membership. Where Queenscourt works with third party organisations to
fundraise for the charity, a “Commercial Participator’s Agreement” is put in place. The template used is
the one recommended by the Institute of Fundraising and is a standard tripartite form of agreement
between a charity, its trading company and a commercial participator.
In terms of working with a third-party marketing or fundraising company, Queenscourt ensures that all
contracts state that the company complies with appropriate legislation and prevailing codes of practice,
e.g. those issued by the Fundraiser Regulator for face-to-face, private site and street fundraising.
Queenscourt also ensures that the companies adhere to regulations of relevant governing bodies
including the Gambling Commission, Institute of Fundraising and the Fundraising Regulator, for
example, around Problem Gamblers and Vulnerable People.
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