QCH Report FINAL V2 - Flipbook - Page 10
Queenscourt Hospice (Registered number 2102320)
Report of the Trustees for the year ended 31st March 2024 (continued)
Income generation has been carried out by Queenscourt Hospice Retail Limited (our shops) and
Queenscourt Hospice Enterprises Limited (our lottery), the financial details of which are shown in Note
4 to our accounts. This note includes £6,103 (2022/23 £5,132) raised by our official Supporter Groups,
and Enterprises incurred £46,083 (2022/23 £1,817) on the use of an external telemarketing company
who contact lapsed Lottery players about their membership.
In response to decreasing Lottery Membership, ageing database software and operational staff
changes (including retirement of a long-standing member of the Lottery Team), alternative proposals
were considered. A feasibility study subsequently concluded that an option to outsource to a third-party
Lottery company should be explored in more detail, and after shortlisting and presentations by two
suitable Lottery Management Companies, one of the companies was selected.
The transition was made in July 2024 and Queenscourt will be one of a number of hospices throughout
Great Britain supported by this company. Between 60% and 80% of profits from individuals playing in
support of Queenscourt Hospice will be donated to our charity and is expected to raise at least £1.3
million over the first 5 years.
All working partnerships with third party agencies are monitored throughout the duration of the
partnership, and are subject to change, or indeed termination, where deemed necessary, e.g. where
there is a risk of actual harm to an individual working for or supporting the charity, or a risk of reputational
damage to an individual or the charity.
Queenscourt is fully committed to upholding the principles stated within the following directives:
DPA - Compliant with Data Protection Act 2018
GDPR – General Data Protection Regulation (Regulation (EU) 2016/679)
To that effect, Queenscourt’s policy on handling data can be found on the website under the “Contact
Preferences” section of “Our Supporter Promise”. The downloadable GDPR document also contains
the relevant information on making a query about data processing, withdrawing consent, or initiating a
complaint.
Queenscourt complies with the prevailing codes of practice issued by the Fundraising Regulator,
including the Fundraising Preference Service (FPS): www.fundraisingregulator.org.uk/fundraisingpreference-service The FPS is a free service, run by the Fundraising Regulator, that helps individuals
to end contacts with charities they no longer want to hear from. It is the UK’s only official service that
helps you manage the direct marketing contact that you receive from all registered charities in England,
Wales and Northern Ireland. Queenscourt’s fundraising team receives a “Weekly Report” from the FPS
to notify of anyone wishing to end contact with our charity.
There were no complaints received in respect of fundraising during the past year, but a procedure is in
place to ensure the timely investigation and resolution of complaints should they arise.
Queenscourt’s fundraising is PCI (Payment Card Industry) compliant, and the necessary attestation
process is carried out on an annual basis. Queenscourt is registered with the Phone-paid Services
Authority (PSA): www.psauthority.org.uk for any “Text To Donate” facility we use. This UK regulatory
body is for individuals to check a phone number that they are unsure of on their phone bill.
We also adhere to appropriate internal policies to ensure that all income generation activity is conducted
in a compliant fashion. Queenscourt policies relevant to fundraising include: Cash Handling Support
Groups; Donors Charter; Corporate Partnerships, Cash & Banking, Money Laundering & Suspicious
Transactions, Social Responsibility for Gambling, Security, Data, Problem Gamblers, Vulnerable
People and Complaints Policy.
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