ID-5184 Wonca Abstracts supplement A-K 13-10-23 - Flipbook - Page 343
WONCA 2023 Supplement 1: WONCA 2023 abstracts (A–K)
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Violence in healthcare: How to keep our patients and our
teams safe?
A/Prof Nena Kopčavar Guček
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Community Health Center Ljubljana and Medical Faculty, University of Ljubljana, Slovenia
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Background
Today, violence is a global problem that is rapidly expanding. Violence in the workplace occurs almost
everywhere. Healthcare is exposed to particularly high risk as almost one-quarter of all workplace
violence occurs in the healthcare environment. Violent events leave negative consequences for all
participants, patients and healthcare workers. Although data may vary in different countries, in Great
Britain 30% of doctors were exposed to violence. Verbal violence was experienced by 24.1% and
physical violence by 2.1% of Japanese doctors. In the US, between 35% and 80% of healthcare
workers have been physically assaulted at least once in their career, and 63.7% of Australian doctors
confirmed the experience of violence in an anonymous questionnaire.
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Our common goal is to prevent violent events and increase the role of patients in decision making in
the development of a culture of quality and safety.
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Learning objectives
At the conclusion of the session, participants will:
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understand the importance of a safe working environment for the proper delivery of healthcare
be aware of possible outbursts of violence in their working environment
be able to recognise the signs of escalating violence
know how and when to use de-escalation in order to prevent violent events
take home some ideas for the safety plan in their own practice environment.
Aim
This workshop aims to address violence in healthcare, which escalated steeply during and after the
COVID pandemic.
Methods
Following a short introductory presentation, participants will be able to discuss prepared vignettes and/
or their own cases, focusing on their specific working environment and specific safety strategies. This
will be followed by a plenary discussion and conclusion statements.
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