ID-5184 Wonca Abstracts supplement A-K 13-10-23 - Flipbook - Page 324
WONCA 2023 Supplement 1: WONCA 2023 abstracts (A–K)
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Upsurge for a virtual clinic services at health clinics in
Ministry of Health Malaysia
Dr Kawselyah Juval, Muhammad Zulkifli Abdul Rahim, Christina Baun Lian
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Ministry of Health Malaysia
A virtual clinic service delivers health services remotely to clients. These services complement the
existing health service at health clinics. It is live, virtual and interactive services between healthcare
providers and clients. Furthermore, it is a historical moment for the Ministry of Health (MoH) Malaysia
which initiated a Virtual Clinic Service in health facilities on 14 August 2019 with five selected
health clinics for one year. Following that, these services expanded to 40 health clinics in 2021,
another 230 in 2022 and 106 more in 2023. Today, 376 health clinics are providing health services
to clients in Malaysia. The services are outpatient services, such as communicable diseases and
non-communicable diseases, maternal and child health services and allied health services. It is a
collaborative approach between the MoH Malaysia and the Malaysia Administrative Modernisation and
Management Planning Unit (MAMPU). The supremacy of delivering these services is to address clients’
socioeconomic aspect and transportation challenges, minimal waiting time, increases productivity and
ability to get the service within their comfort zone.
Methodology
The objective of virtual clinic services is to increase access to primary healthcare services and to
reduce the frequency of visits to health clinics. Every three months, secondary data are collected from
the 376 health clinics by using a Google drive from each state in Malaysia from 2019.
Results
Up to 2022, almost 73,347 clients were benefitted from these services. Of all clients, 90% had a
successful consultation through virtual clinics; 60% of the clients were females and 67% were between
25 and 59 years old.
Conclusion
Primarily, virtual clinic leverages continuity of care, seamless care, being closer to home and reducing
the frequency of visits to health clinics by increasing access to the primary healthcare.
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