WONCA 2023 Supplement 1: WONCA 2023 abstracts (A–K)ABCDEFGHEmbedding the use of an evidence-based professionaldevelopment tool and quality improvement resources forgeneral practitionersA/Prof Tina JanamianCFEP SurveysPurposeEvidence shows healthcare improvements and overall patient experience are supported by advancedinterpersonal skills by healthcare professionals. Multisource feedback (MSF) is a validated and robustworkplace-based assessment tool that offers 360-degree evaluation of a doctor’s interpersonal relationsand communication skills, professional behaviours, and some aspects of patient care. Obtainingstructured feedback about how a doctor is performing (with the ability to compare their performancein relation to benchmark datasets of similar doctors, fields, specialism), doctors have an opportunity toimprove their performance.IJKMethodMSF demonstrates strong alignment with the Medical Board of Australia’s (MBA) ProfessionalPerformance Framework two key domains: measuring outcomes (patient feedback) and reviewingperformance (colleague feedback).ResultsCase studies will be shared to illustrate the MSF process including the debriefing and reflective exerciseinvolved. Benchmark data on 1302 surveys completed by general practitioners and 581 surveys byregistrars (2017–22) will be shared, highlighting key trends and areas for improvement. MSF tools andresources will be used to illustrate how doctors can maximise the benefits of undertaking the learningand development process as a part of the Fellowship Support Program or Australian General PracticeTraining program.ConclusionMSF, including self-reflection, patient feedback and colleague feedback, is gaining recognition in themedical profession as a tool to support doctors to reflect on how they work and identify ways forself-improvement. Using evidence-based facilitated feedback is helpful for doctors in facilitating theirreflection on and use of the feedback.The use of an evidence-based MSF that aligns with the MBA’s new framework and the Collegesrelated CPD Home facilitates lifelong learning and professional development, ensuring continuousquality improvement and a culture of collegiality, shared experience and peer support is embedded andsustained.305
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