ID-5184 Wonca Abstracts supplement A-K 13-10-23 - Flipbook - Page 307
WONCA 2023 Supplement 1: WONCA 2023 abstracts (A–K)
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Embedding the use of an evidence-based professional
development tool and quality improvement resources for
general practitioners
A/Prof Tina Janamian
CFEP Surveys
Purpose
Evidence shows healthcare improvements and overall patient experience are supported by advanced
interpersonal skills by healthcare professionals. Multisource feedback (MSF) is a validated and robust
workplace-based assessment tool that offers 360-degree evaluation of a doctor’s interpersonal relations
and communication skills, professional behaviours, and some aspects of patient care. Obtaining
structured feedback about how a doctor is performing (with the ability to compare their performance
in relation to benchmark datasets of similar doctors, fields, specialism), doctors have an opportunity to
improve their performance.
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Method
MSF demonstrates strong alignment with the Medical Board of Australia’s (MBA) Professional
Performance Framework two key domains: measuring outcomes (patient feedback) and reviewing
performance (colleague feedback).
Results
Case studies will be shared to illustrate the MSF process including the debriefing and reflective exercise
involved. Benchmark data on 1302 surveys completed by general practitioners and 581 surveys by
registrars (2017–22) will be shared, highlighting key trends and areas for improvement. MSF tools and
resources will be used to illustrate how doctors can maximise the benefits of undertaking the learning
and development process as a part of the Fellowship Support Program or Australian General Practice
Training program.
Conclusion
MSF, including self-reflection, patient feedback and colleague feedback, is gaining recognition in the
medical profession as a tool to support doctors to reflect on how they work and identify ways for
self-improvement. Using evidence-based facilitated feedback is helpful for doctors in facilitating their
reflection on and use of the feedback.
The use of an evidence-based MSF that aligns with the MBA’s new framework and the Colleges
related CPD Home facilitates lifelong learning and professional development, ensuring continuous
quality improvement and a culture of collegiality, shared experience and peer support is embedded and
sustained.
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