ID-5184 Wonca Abstracts supplement A-K 13-10-23 - Flipbook - Page 146
WONCA 2023 Supplement 1: WONCA 2023 abstracts (A–K)
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Cross-sectional study of workplace violence and training
needs among community health workers in Chengdu, China
Mr Zou Chuan, Zeng Xin
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Affliated Chengdu Fifth People’s Hospital of Chengdu University of Traditional Chinese Medicine
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Background
Workplace violence (WPV) is very common in primary care settings in the world. This study aimed to
survey the current status of workplace violence among community health workers and their training
needs in Chengdu City in China.
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Methods
An anonymous 23-item self-administered survey was designed based on literature review and
validated by an expert panel and pilot testing. The survey consisted of three main sections:
demographic characteristics; Chinese version of the workplace violence scale; and their past training
experience, training willingness, preference of training method and content relating to workplace
violence. This research was conducted through an electronic network survey with stratified cluster
sampling among community health centres
Results
The rate of WPV among health workers in primary care settings was 39.2% (279/711). Emotional abuse
had the highest rate (35.4%), followed by threats (19.7%), physical assault (6.3%), sexual harassment
(2.7%) and sexual abuse (1%). The top three reasons for workplace violence were ‘the refusal of
unreasonable request from patients’ (84.5%), ‘long waiting time’ (58.4%), ‘dysfunction of medical
information system or medical facility’ (31.5%). Further, 25.5% of investigated staff had moderate–
high levels of anxiety towards workplace violence. However, only 19.4% of participants had attended
antiviolence training, and more than 90% wish to participate antiviolence training. The most expected
measures of training were pre-job training (2.12 ± 1.87), followed by video (1.76 ± 1.52) and employee
manual (1.67 ± 1.57). As for the training content, more than 70% of participants expected strategies
of dealing with WPV, 53.4% expected to learn analysis of WPV cases and 48% were interested in
identification of WPV signs.
Conclusion
WPV was very common in primary care settings in Chengdu with high rates of emotional abuse and
threats. However, most community health workers did not receive any training and wish to attend such
a course. Training needs and preferences were identified and will guide the development of a more
appropriate WPV course.
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