CNA 2022-25 vFINAL 09202022 MASTER COPY - Flipbook - Page 138
Pro Action’s Role
▪ Although I feel that Pro Action has done a great job, maybe providing more outreach with educational
opportunities about trauma in our communities [would] help to strengthen our community's
understanding involving trauma.
▪ I always talk about the ACES and Trauma with my families. I think we need to add the ACE questionnaire
as a regular tool. With adding the ACE tool, we need to add other information on childhood trauma, too.
It is a real eye opener. I would love to see it being done in doctors9 offices. ACES are preventable and that
can start with us.
▪ Pro Action can continue to develop the single point of contact model that they have paving the way
through.
▪ At Pro Action specifically, they seem to be supportive.
▪ Pro Action's ACEs and Resilience Coalition represents an opportunity for us to spread good practices for
"right fit engagement."
▪ I think that we are better understanding that the people we serve may have survived some sort of
trauma. I don't feel prepared with resources to give out when families share their experiences.
▪ Pro Action employees could go farther than just hooking someone up with the service, they could call
them later to see if they were able to be seen, if not offer additional services. They could call and see if
they are comfortable with reaching out for help themselves, maybe they need someone to guide them
with the first step. Role model the phone conversation to the mental health agency, etc. I guess in short
Pro Action employees need to follow through, not just pass them off.
▪ Most people who are survivors of trauma do their best to hide it for fear of being judged or passed off. I
would say we need to gain more experience of how to recognize this. We need to be more informed.
▪ Pro Action can continue to be a leader with TIC [trauma-informed care] and possibly partner with
community agencies to collaborate on how to implement TIC services. Reach out to elected officials or
connect with an elected official who are champions for poverty and substance [abuse] services.
Partnerships—Pro Action would be the navigator through the systems."
▪ One challenge is contacting and finding those individuals that appreciate and need [the services Pro
Action offers]. Individuals may be missed due to socioeconomic status. Consider promoting services to
all individuals not just those below the poverty level.
▪ Support group meetings (in person) that families or individuals can attend and vent to one another, to
get other perspectives and ideas would be beneficial, I think.
▪ I think any role we can continue to take on educating the community about the role trauma plays in the
decisions and choices people make would be great. I'm thinking something like the poverty simulations,
only to educate about ACES and other trauma.
▪ I am not sure how possible this would be - but I think it would be SO interesting to see local elected
officials who are elected to represent all populations and make informed decisions about things like
housing, workforce, education, etc. participate in TIC trainings and hopefully apply it to their thinking.
▪ Training staff on trauma is very beneficial but being careful to remember that vicarious trauma can
occur within the staff. Having space for staff to work through their own trauma would be great too after
trainings.
▪ Trauma and adversity are very prevalent in our communities. I think as an agency we are doing a good
job on beginning to educate the community on the effects of trauma, not only on the individual but on
the community as a whole&. We need to do better at getting this information out to DSS, probation,
family court system, law enforcement, education, and the community at large. The entire community can
retraumatize and trigger people. Empathy needs to be learned. We are taught sympathy growing up, not
empathy.
Pro Action of Steuben and Yates, Inc. Community Needs Assessment 2022 – 2025
Page 138 of 162
