CNA 2022-25 vFINAL 09202022 MASTER COPY - Flipbook - Page 11
c. Staff-Board-Policy Council-Volunteers Survey
One hundred fifty-three respondents completed the survey for staff, Board members, the Head
Start Policy Council, and agency volunteers. 92% (N=138) of respondents were staff members,
which is to be expected since staff are by far the largest group among the four surveyed. This was
57% of all staff. 28% of respondents had been associated with Pro Action for more than 10 years.
95% were White. The survey asked about bias and unfair treatment in the community and how
to reduce it; the respondents9 assessment of the support given to trauma survivors; changes in
needs of people of different age groups during the pandemic; changes in service delivery during
the pandemic and what to keep or not keep; mental health needs; opioid use and its impact; local
service gaps and service capacity issues; and what respondents see coming up for people with
lower incomes during the next few years.
b. Focus Groups
Pro Action hosted nine focus groups to help the leadership team interpret the results of the
surveys and garner more in-depth input on recommendations for improvements needed in the
community. Questions revolved around bias
and unfair treatment; barriers to receiving
services; gaps in services; mental health needs;
KEY SOURCES OF SECONDARY DATA
and community strengths. Focus group
members centered their discussion on the
• U.S. Census Bureau
most frequently chosen responses in these
different areas of the surveys. Members were
• New York State Community Action
from the following groups: Family Resource
Association, Community Commons data
Center (FRC) Parent Advisory Group, a
hub
separate FRC focus group with other parents,
• United Way of New York State, ALICE
Youth Program participants, Kids on Track
(Asset Limited, Income Constrained,
ACEs and Resilience Work Group, Head Start
Employed) in New York: a financial
Policy Council, Steuben Human Services
hardship study
Committee, the Yates Office on Aging Advisory
• New York State Education Department
Council, the Pro Action Board of Directors, and
• Kids’ Well-being Indicators
the Bath Central School District guidance
Clearinghouse (KWIC)
counselors. In all, 69 people assisted Pro
• Common Ground Health Community
Action with this needs assessment by sharing
Health Needs Assessments
their ideas in the focus groups.
3. Secondary Data
•
Steuben County and Yates County
governments
Pro Action provides a wide variety of services,
• Southern Tier Regional Economic
from food assistance to early education, and
Development Council
from adult education to home energy
conservation. We also cover two counties, with
dozens of municipalities functioning within complex webs of economic and social
interconnection. Given these factors, exploring and documenting the need for services requires
review of many sources of data, each of which is cited in footnotes throughout the needs
assessment document. When choosing secondary data to help us understand our region, we used
Pro Action of Steuben and Yates, Inc. Community Needs Assessment 2022 – 2025
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