2023 Annual Impact Report FINAL - Flipbook - Page 15
2023 Highlights
Images & Moments of Action
Becoming Trauma Informed
Pro Action’s mission calls on us to support people as they build resilience, overcome adversity, and prosper.
Living in the crisis of poverty creates adverse experiences that often lead to trauma. Becoming more
knowledgeable about trauma helps us serve our customers/families more effectively and learn how best to
care for ourselves and each other.
Pro Action’s journey to become a trauma-informed organization began in 2018. Our commitment to being
trauma-informed was to create and maintain an organizational mindset and service framework that
understands, recognizes, and responds to various effects and manifestations of trauma in all aspects of our
work.
Many positive changes were implemented at the organizational level before the pandemic, and we reset our
focus and began working with The Institute on Trauma and Trauma-Informed Care (TTIC) at the University of
Buffalo in the spring of 2022.
Throughout 2023, our Pro Action Trauma Informed Leadership team collaborated closely with TTIC,
completing the pre-implementation Trauma-Informed Organizational Model Plan around the 10 Key
Development Areas (KDAs) of being Trauma Informed.
From there, we’ve established the key development areas we plan to focus on. Here’s a summary of what
we’ve been working on:
40 staff completed a 3-part Trauma Informed Leadership training and learned about what that means and
how they can be Trauma-Informed Champions for our organization.
Worked with TTIC to review/evaluate our Employee Satisfaction Survey questions to identify linkages to
the five Trauma Informed Guiding Values and Principles and updated questions to reflect all five
values/principles.
Reviewed staff responses from the Employee Satisfaction Survey for the questions linked to the TI
Values/Guiding Principles. This feedback will guide us as we continue our work on being a TraumaInformed organization.
Rolled out Trauma Informed Values and Guiding Principles Discussions. These discussions provide a
foundation for developing our Trauma 101 Training with an anticipated completion of spring 2024.
Scheduled 2-day Trauma Informed Supervision Training for all supervisors in Feb. 2024.
Implemented and communicated Trauma-Informed Organization commitment as part of the New
Employee Orientation process.
