2023 Annual Impact Report FINAL - Flipbook - Page 13
Social and geographic isolation, compounded by poor access to transportation, limits engagement in available health care
and human services. This is true particularly for Pro Action’s Yates OFA customers. Large portions of the service area have
no urban population (implying social and geographic isolation). Furthermore, Yates OFA participants link both driving and
living alone as factors in their overall ability to live independently and participate in community life, and they rate
transportation and food insecurity among their top needs.
Pro Action empowers older adults to thrive after age 60. We’re sensitive to the unique needs of this age group and have
assembled a range of programs to address them. Pro Action’s Thriving Seniors family of programs provide information and
services that help people over age 60 live life to the fullest while preserving their safety, health, independence, and quality
of life. A truly comprehensive resource for residents in this age group, Yates Office for Aging (Yates OFA) provides
everything from information and referral to life-saving communications devices to social opportunities to caregiver support
and coordination.
The Local Need
Our Reach
28% of the population in
Steuben and 29% of the
population in Yates is over
the age of 60.
277 older adults enrolled in
Safety & Transportation Services.
20% of residents in the
service area over age 60 live
in poverty.
At least 189 Yates OFA
customers are frail and
206 are disabled.
210 customers are over
the age of 85.
Yates OFA customers
rate transportation and
access to food among
their top needs.
552
Yates OFA
Customers
live alone
Our Annual Impact
160 older adults received
emergency pendants to quickly
call for help, and 3 received
radio tracking devices so they
could be located if lost.
114 participants
received medical and
50 received
non-medical
transportation
services.
2,731 Rides
982 older adults received
information and assistance,
including 375 who received
unbiased insurance counseling;
15 had their cases accepted for
free legal assistance.
97 older adults participated in
evidence-based wellness
programs.
36 individuals received in-home
services, including case
management and personal care.
More than 375 individuals
maintained safe,
independent living as a
result of Yates OFA services.
8 caregivers received stressreducing services including
respite and counseling.
679 older adults received
nutrition education or
counseling to improve
health outcomes and
quality of life.
37 older adults received
telephone reassurance to
increase social inclusion.