People-Manager-Playbook - Flipbook - Page 7
Gallup microeconomic path
A decline in team and employee engagement puts our customer
retention at risk. How is this so? Your team are the closest thing to
your customers and our customers are our closest thing to cash!
In the Gallup model below you can see the connection between
your role as a people manager, engaged team members and the
impact this has on increased revenue. It starts by making sure
the right people are in their right roles by recognising their strengths.
Your behaviours, rituals and good habits as a people manager
directly impact the engagement of your team.
A behavioural economic-based model for organic sales growth
Identify
Strengths
The
Right Fit
Great
Managers
Engaged
Employees
Stock
Increase
Real Proot
Increase
Sustainable
Growth
Engaged
Customers
GALLUP microeconomic path - Culture Shock, Jim Clifton / Jim Hartner
