People-Manager-Playbook - Flipbook - Page 2
Welcome to the Thomas
people manager playbook
As a people manager at Thomas, you play a pivotal role in our
success. Directly impacting the high performance and retention
of your team (we know from our own research that employees
often cite their relationships with their managers as the top
factor in their job satisfaction) and crucially, being a great people
manager, has a direct impact on customer engagement and
therefore company growth (more on that in the following pages).
However, today9s work environment with constant change means
that many managers, including those at Thomas, are at risk of
feeling overwhelmed; particularly as they navigate hybrid work
and strive to acquire the skills needed to keep teams engaged
and productive.
Focussing on what matters&
Supporting the growth and development of all Thomas people
managers, whatever stage they are at, is a critical piece of talent
management. Whether you9re a new manager, an experienced
one looking to refresh and recalibrate your skills, a leader helping
other managers hone their skills, or an individual contributor
looking to move into a management role, this toolkit will help you
to understand the role of a people manager at Thomas. It9s also
offering techniques and ideas that, if consistently adopted, will
enable you to be the very best people manager you can be.
We want to make sure you are familiar with what people
management feels like at Thomas, such as the behaviours we
value, the daily / monthly rituals you are responsible for and
the habits you will need to set you up nicely to achieve results
through your high performing teams. The range of activities and
reflective exercises included in this playbook are flexible enough
to ot everyone9s schedule.
