2025 OW Lee Catalog (compressed) - Flipbook - Page 63
LIMITED RETAIL WARRANTY
Fr ame OW Lee ofers a twenty (20) year limited structural warranty on
frames under normal use. OW Lee will, at factory option, repair or replace
any OW Lee frame that has failed structurally during the warranty period
from the date of purchase. To retain the warranty, regular care and
maintenance is required.
Finish OW Lee ofers a ove (5) year limited warranty for frames against
blistering, peeling, or fading of the frame onish under normal use. OW
Lee will, at factory option, reonish or replace your OW Lee frame if the
above occurs during the warranty period from the date of purchase. Occasional rust seepage from crevices and hidden unonished surfaces inherent
in some ornate wrought iron designs is considered a care and maintenance
function and is not considered a onish failure. To retain the warranty,
regular care and maintenance is required. More frequent and extra care
and maintenance is required for any sort of metal furniture that is placed
in coastal areas or on the shoreline close to the salt water air. Remove
salt buildup by rinsing furniture weekly and drying it with a soft cloth.
Harsh cleaners should be avoided, however a gentle mild soap with water
can be applied if needed. VARIATIONS IN FINISH COLOR, TEXTURE
AND GLOSS WILL OCCUR FROM LOT TO LOT. WHILE WE HAVE
TOLERANCES ESTABLISHED WITH OUR VENDORS, OW LEE
CANNOT GUARANTEE AN EXACT MATCH ON PIECES THAT ARE
POWDER COATED IN DIFFERENT LOTS AND IS NOT COVERED
UNDER WARRANTY.
*Important Notice: Velvet White onish is excluded from onish
warranty on wrought iron and steel frames.
Cushions OW Lee ofers a ove (5) year limited warranty on the craftsmanship and construction of the cushion, sling and padded sling seat,
and Sytex material under normal use. This warranty includes any fading
or discoloration of the fabric. Fabrics are constructed of various types of
yarns and various numbers of yarns in the warp and oll. Such variations
in construction result in variations in sag and sag recovery. SUCH
VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY
EXCLUDED FROM THIS WARRANTY. Pillow back and arm cushion
oll is contained in interior liner and zipper for production purposes only.
Do Not Remove back cushion oll. Pillow back and arm cushion core interior liner breakdown is not considered a warranty defect. C.O.M. fabrics
are not covered under this warranty. OW Lee will, at factory option, repair
or replace your OW Lee cushions if determined defective as listed above
within the warranty period from the date of purchase. To retain the warranty, regular care and maintenance is required. Never remove fabric from
cushion, use a power washer or submerge in water to clean.
Porcelain/Dekton Tops OW Lee ofers a ove (5) year limited warranty
on workmanship and structural integrity of porcelain tops under normal
use. Samples displayed or provided to customers are a representation of
that series color and are not expressed or implied to be identical. Porcelain
tiles are manufactured to mimic natural stone. Some unevenness in the
table top surface is considered normal. OW Lee will, at factory option,
repair or replace any top found to be defective during the warranty period
from the date of purchase. To retain the warranty, regular care and maintenance is required.
Fire Pit Component Par ts OW Lee ofers a two (5) year limited
warranty on ore pit burner components under normal use. OW Lee will,
at factory option, repair or replace any outdoor ore pit burner found to be
defective during this warranty period from the date of purchase. To retain
the warranty, regular care and maintenance is required.
Other Component Par ts OW Lee ofers a two (2) year limited warranty on purchased component parts such as glides, bolts, wheels, and
swivel bases, etc. that fail due to a manufacturers defect under normal use.
To retain the warranty, regular care and maintenance is required.
This limited warranty does not apply to any damage caused by
shipping, accidents, staining, natural weathering, misuse, alterations or
repairs. No other person is authorized to assume liability on behalf of
OW Lee, and in no event shall OW Lee be liable for any contributory or
subsequent damage related to the merchandise purchased from OW Lee.
Items Not Covered Under War r anty (Residential)
•Any failure caused by unreasonable use or abuse.
"Rust seepage or bleeding from crevices or hidden, non-onished
surfaces inherent in some ornate wrought iron designs.
•Rusting and/or oxidation of frames resulting from exposed metals that
have been scratched, chipped or not maintained as outlined in the care
and maintenance instructions.
•Natural fading or discoloration of fabrics beyond warranty period.
•C.O.M. fabrics (customer’s own material).
"Normal fading of frame onish.
"Fabric Cover Disclaimer: Fabric covers can potentially harm the onish,
especially if they're made from abrasive materials. Certain weather conditions may exacerbate this efect, causing the onish to wear away when
the cover rubs against the frame. Please note that any damage resulting
from such abrasion is not covered under warranty. Fortunately, minor
damage can often be repaired using touch-up paint or pens.
"Accidental damage (including ore, wind or other acts of God).
•Permanent stains caused by lotions, oils or other substances.
•Hard-water deposits or calcium build-up due to minerals found in
regional water supplies.
•Table/hearth tops or bases installed and/or used with other
manufacturer’s table bases, table, or hearth top, or incorrect
installation of the base to the table top and ore media.
•Furniture used for commercial or institutional use. (See Commercial
Warranty at owlee.com.)
"Items that are repaired, reonished or otherwise modioed by any
person or entity other than OW Lee.
•Chipped Dekton tops resulting from contact with objects, including
chairs, hitting the edges.
Freight Stor age Fees
Any orders, commercial, residential, or retail stored at our factory due
to customer delay is subject to a freight storage fee at our discretion.
Please Note: REGULAR CARE & MAINTENANCE IS
EXPLICITLY REQUIRED TO RETAIN YOUR WARRANTY.
Please visit www.owlee.com/customer-care/ for care & maintenance
instructions. OW Lee reserves the right to modify speciocations as may
be necessary. Please contact the factory to conorm speciocations. ½=
tolerances are considered within spec.
Return of Furniture PRIOR AUTHORIZATION from the factory or
factory representative is required. You must be t he original purchaser and
be able to provide proof of purchase when you make a claim. To submit a
warranty claim, contact the dealer where you purchased your furniture. If
you are not sure how to contact the dealer, contact our warranty department
at (800)-776-9533, via fax: (830) 541-4237 and/or via email at
owleera@gmail.com. If the complaint is covered by warranty and the
furniture returned within 24 months from the date of purchase, OW Lee
will arrange for freight pick-up and pay the surface freight from the dealer
location to the factory. The consumer is responsible for freight charges to
and from the factory if beyond the time frame stated above. Return furniture
must be boxed for freight pick up. Furniture must have been used only for
residential use as deoned in the original purchase order. Except as expressly
provided herein, OW Lee makes no warranties, whether express or implied
including, but not limited to, warranties of merchantability and otness
for a p articular purpose. OW Lee’s limited warranty claims may only be
processed directly through OW Lee by the dealer who made the sale of the
merchandise. In the event the furniture style, frame onish, fabric, or table
top has been discontinued, OW Lee will replace the product with a similar
item currently ofered by OW Lee.
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