2025 Contract Catalogv3 - Flipbook - Page 83
C O M M E R C I A L WA R RA N T Y
All warran琀椀es apply to the original owner only, and begin at the date of
purchase. Proof of purchase is required with all claims.
ITEMS NOT COVERED UNDER WARRANTY (COMMERCIAL)
• This limited warranty does not apply to any damage caused
by shipping,
accidents, fading, staining, natural weathering, misuse,
Frame OW Lee o昀昀ers a 昀椀ve (5) year limited structural warranty on frames
altera琀椀ons or repairs. No other person is authorized to assume liability on
under normal use. OW Lee will, at factory op琀椀on, repair or replace any OW
behalf of OW Lee, and in no event shall OW Lee be liable for any contributory
Lee frame that has failed structurally during the warranty period from the
or subsequent damage related to the merchandise purchased from OW Lee.
date of purchase. To retain the warranty, regular care and maintenance is
• Any failure caused by unreasonable use or abuse.
required.
• Rust seepage or bleeding from crevices or hidden, non-昀椀nished surfaces
inherent in some ornate wrought iron designs.
Finish OW Lee o昀昀ers a 昀椀ve (5) year limited warranty for frames against
• Rus琀椀ng and/or oxida琀椀on of frames resul琀椀ng from exposed metals that
blistering, peeling, or fading of the frame 昀椀nish under normal use. OW Lee
have been scratched, chipped or not maintained as outlined in the care and
will, at factory op琀椀on, re昀椀nish or replace your OW Lee frame if the above
maintenance instruc琀椀ons.
occurs during the warranty period from the date of purchase. Occasional
rust seepage from crevices and hidden un昀椀nished surfaces inherent in some • Natural fading or discolora琀椀on of fabrics beyond warranty period. • Fabric
ornate wrought iron designs is considered a care and maintenance func琀椀on Cover Disclaimer: Fabric covers can poten琀椀ally harm the 昀椀nish, especially
and is not considered a 昀椀nish failure. To retain the warranty, regular care and if they’re made from abrasive materials. Certain weather condi琀椀ons may
exacerbate this e昀昀ect, causing the 昀椀nish to wear away when the cover rubs
maintenance is required. More frequent and extra care and maintenance
against the frame. Please note that any damage resul琀椀ng from such abrasion
is required for any sort of metal furniture that is placed in coastal areas or
is not covered under warranty. Fortunately, minor damage can o昀琀en be
on the shoreline close to the salt water air. Remove salt buildup by rinsing
repaired using touch-up paint or pens.
furniture weekly and drying it with a so昀琀 cloth. Harsh cleaners should be
• C.O.M. fabrics (customer’s own material).
avoided, however a gentle mild soap with water can be applied if needed.
• Normal fading of frame 昀椀nish.
VARIATIONS IN FINISH COLOR, TEXTURE AND GLOSS WILL OCCUR FROM
• Accidental damage (including 昀椀re, wind or other acts of God).
LOT TO LOT. WHILE WE HAVE TOLERANCES ESTABLISHED WITH OUR
VENDORS, OW LEE CANNOT GUARANTEE AN EXACT MATCH ON PIECES THAT • Permanent stains caused by lo琀椀ons, oils or other substances.
• Hard-water deposits or calcium build-up due to minerals found in regional
ARE POWDER COATED IN DIFFERENT LOTS AND IS NOT COVERED UNDER
water supplies.
WARRANTY.
• Table/hearth tops or bases installed and/or used with another
manufacturer’s table bases, table, or hearth top, or incorrect installa琀椀on of
*Important No琀椀ce: Velvet White 昀椀nish is excluded from 昀椀nish warranty on
the base to the table top or 昀椀re media.
wrought iron and steel frames.
Cushions OW Lee o昀昀ers a one (1) year limited warranty on the cra昀琀smanship
and construc琀椀on of the cushion, sling and padded sling seat, and Sytex
material under normal use. This warranty includes any fading or discolora琀椀on
of the fabric. Fabrics are constructed of various types of yarns and various
numbers of yarns in the warp and 昀椀ll. Such varia琀椀ons in construc琀椀on result
in varia琀椀ons in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG
RECOVERY ARESPECIFICALLY EXCLUDED FROM THIS WARRANTY. Pillow back
and arm cushion 昀椀ll is contained in interior liner and zipper for produc琀椀on
purposes only. Do not remove back cushion 昀椀ll. Pillow back and arm cushion
core interior liner breakdown is not considered a warranty defect. C.O.M.
fabrics are not covered under this warranty. OW Lee will, at factory op琀椀on,
repair or replace your OW Lee cushions if determined defec琀椀ve as listed
above within the warranty period from the date of purchase. To retain the
warranty, regular care and maintenance is required. Never remove fabric
from cushion, use a power washer or submerge in
water to clean.
Freight Storage Fees Any orders, commercial, residen琀椀al, or retail stored at
our factory due to customer delay is subject to a freight storage fee at our
discre琀椀on.
Please Note: REGULAR CARE & MAINTENANCE IS EXPLICITLY
REQUIRED TO RETAIN YOUR WARRANTY. Please visit
www.owlee.com/customer-care/ for care & maintenance instruc琀椀ons.
OW Lee reserves the right to modify speci昀椀ca琀椀ons as may be necessary.
Please contact the factory to con昀椀rm speci昀椀ca琀椀ons. ½” tolerances are
considered within spec.
Return of Furniture PRIOR AUTHORIZATION from the factory or factory
representa琀椀ve is required. You must be the original purchaser and be able to
provide proof of purchase when you make a claim. To submit a warranty
claim, contact the dealer where you purchased your furniture. If you are not
sure how to contact the dealer, contact our warranty department at
(800)-776-9533, via fax: (909) 947-6614 and/or via email at owleera@gmail.
com. If the complaint is covered by warranty and the furniture returned
Porcelain and Dekton Tops OW Lee o昀昀ers a 昀椀ve (5) year limited warranty
on workmanship and structural integrity of porcelain tops under normal use. within 24 months from the date of purchase, OW Lee will arrange for freight
pick-up and pay the surface freight from the dealer loca琀椀on to the factory.
Samples displayed or provided to customers are a representa琀椀on of that
The consumer is responsible for freight charges to and from the factory if
series color and are not expressed or implied to be iden琀椀cal. Porcelain 琀椀les
beyond the 琀椀me frame stated above. Return furniture must be boxed for
are manufactured to mimic natural stone. Some unevenness in the table
freight pick up. Furniture must have been used only for residen琀椀al use as
top surface is considered normal. OW Lee will, at factory op琀椀on, repair or
de昀椀ned in the original purchase order. Except as expressly provided herein,
replace any top found to be defec琀椀ve during the warranty period from the
OW Lee makes no warran琀椀es, whether express or implied including, but not
date of purchase. To retain the warranty, regular care and maintenance is
limited to, warran琀椀es of
required.
merchantability and 昀椀tness
SCAN FOR ADDITIONAL CARE
Fire Pit Component Parts OW Lee o昀昀ers a two (2) year limited warranty on for a p ar琀椀cular purpose. OW
AND WARRANTY INFORMATION
昀椀re pit burner components under normal use. OW Lee will, at factory op琀椀on, Lee’s limited warranty claims
repair or replace any outdoor 昀椀re pit burner found to be defec琀椀ve during this may only be processed
directly through OW Lee by
warranty period from the date of purchase. To retain the warranty, regular
the dealer who made the
care and maintenance is required.
sale of the merchandise. In
Other Component Parts OW Lee o昀昀ers a two (2) year limited warranty on
purchased component parts such as glides, bolts, wheels, and swivel bases, the event the furniture style,
etc. that fail due to a manufacturers defect under normal use. To retain the frame 昀椀nish, fabric, or
table top has been
warranty, regular care and maintenance is required.
discon琀椀nued; OW Lee will
replace the product with a
All warran琀椀es apply to the original owner only, and begin at the date of
OR VISIT
similar item currently o昀昀ered
purchase. Proof of purchase is required with all claims.
WWW.OWLEE.COM/CUSTOMER-CARE/
by OW Lee.
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