RP7 Stakeholder Consultation WEB - Flipbook - Page 59
Meeting the needs of our
customers
Q19. Do you think we should seek
allowances through the RP7 price
control to spend on direct measures
or initiatives to help those customers
who are worst impacted by the energy
crisis? For example, we could seek
funding to provide solar panels for such
customers. If you do think we should
consider initiatives such as this, how
ambitious should we be?
Q20. Do you think that we should be
fitting a new innovative device aimed
at deterring birds from roosting on
overhead lines in areas known for bird
fouling issues? As a customer, would
you be happy that the costs to resolve
bird fouling issues are spread across
our customer base and ultimately
reflected in your bill?
Q21. Do you think a ‘low regrets’ type
of approach should be considered for
metering in RP7?
Q22. With regards to meeting the
needs of our customers –
•Are there any Customer Measures
or Commitments that we might have
missed, and if so, what else would
you like us to consider and why?
•Are there any specific customer
metrics that NIE Networks should
be measuring performance against
on during RP7?
Preparing our
business for a digital
and environmentally
sustainable future
Q23. With regards to our environmental
considerations –
•Please rank your priorities in each
of our Environmental Action Plan
commitments 1-10.
1. Reducing our business carbon
footprint.
Q24. With regards to the enablers
identified –
•Do you agree that these
commitments are necessary
enablers of transformational change
in the RP7 period? Do you support
their inclusion in our RP7 business
plan?
•Are there any other necessary
enablers that we might have missed,
and if so, what else would you like
us to consider and why?
2. Decarbonising our fleet.
3. Moving away from SF6 gas use.
4. Reducing network losses.
5. Quantifying and reducing
embodied carbon footprint.
6. Helping reduce the
environmental impact of our
supply chain.
7.
Minimising waste to landfill.
8. Quantifying and improving
biodiversity / Natural Capital.
9. Replacing worst performing
fluid filled cables.
10. R
educing fluid leaked from fluid
filled cables.
•What do you think of our
Environmental strategy? Are there
any areas missing?
Cost of investment
Q25. Our vision is to provide an
electricity network that is capable of
facilitating Northern Ireland’s overall
plan to address climate change,
which aims to achieve net zero
carbon and affordable energy by
ending our society’s reliance on fossil
fuels and associated price volatility.
In this context, we would welcome
stakeholder feedback on our analysis of
the monetary impact of our proposals
and the benefits it will bring to our
customers and wider society.
Managing uncertainty
Q26. Do you agree with our principles
for managing uncertainty in RP7?
•Do you consider that a Customer
Satisfaction Incentive metric should
be introduced to drive improvements
in customer service in RP7?
•Are there any gaps/areas that you
feel are missing from the plan?
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