RP7 Stakeholder Consultation WEB - Flipbook - Page 15
Our engagement
since 2016
Stakeholder engagement activity at
NIE Networks is overseen by the
Consumer Engagement Advisory
Panel (CEAP). CEAP was established
during the development phase of
the RP6 business plan. Comprising
representatives from NIE Networks, the
Utility Regulator, Department for the
Economy and Consumer Council for
Northern Ireland (CCNI), it oversees
ongoing consultation with customer
groups on the delivery of the RP6
programme and priorities leading into
the next price control period, RP7
(2025-2031). It was developed to pool
expertise in all these organisations
to help deliver the best outcomes for
customers.
with consumers through stakeholder
workshops and focus groups,
especially on important issues such
as supporting vulnerable customers,
preparing for the network of the future
and willingness to pay for service
improvements.
On behalf of CEAP, NIE Networks
commissioned Perceptive Insight,
an independent market research
agency, to undertake a programme
of research designed to gather
the views and perceptions of NIE
Networks’ customers and stakeholders.
This included surveys, face to face
interviews, telephone interviews and
focus groups.
Ultimately, Perceptive Insight’s research
helped paint a picture of evolving
customer priorities as set out below.
Throughout RP6, CEAP sought the
views of householders and businesses
on the aspects of electricity network
services that matter most to them.
They were involved in conversations
Figure 2 - Stakeholder engagement activity since 2016
YEAR
STAGE
WORKSHOP
DOMESTIC
Qualitative
2015
Q1/2
RP6 Phase 1
2015
Q3
RP6 Phase 2
2015
Q3
RP6 Phase 3
1 workshop
2016
Q1
RP6 Phase 4
Literature
Review
2019
Q3
RP6 on-going
engagement
Literature
Review
2019
Q4
RP6 on-going
engagement
2 workshops
2020
Q4
RP6 on-going
engagement
1 main and 5
focused
2021
Q2
RP7 business
planning
2021
Q2/3
RP7 business
planning
4 Youth Forum
Focus Groups
2021
Q4
RP7 business
planning
2 technical
workshops
2022
Q1
RP7 business
planning
2 workshops
5 workshops
NON-DOMESTIC
Quantitative
12 focus groups
Qualitative
Quantitative
15 in-depth
interviews
1205 face to face
4 reconvened
focus groups
508 telephone
8 reconvened
in-depth interviews
510 face to face
8 focus groups
213 telephone
15 in-depth
interviews
1211 telephone
507 telephone
RP7 Stakeholder Consultation
15
