NCC Best Practice Guidance 03.2023 - Flipbook - Page 7
leading & promoting the industry
Licence Agreement
the holiday caravan/holiday lodge owner and a
The written agreement between the holiday
park owner/operator where attempts by both
caravan/holiday lodge owner and the park
parties have failed and a final decision has been
owner/operator following the purchase of a
issued by the park.
holiday caravan/holiday lodge on the park; the
pitch licence agreement between the holiday
Park
caravan/holiday lodge owner and the park
See definition under Holiday Park/Park.
owner/operator to keep a holiday caravan lodge
on a pitch on the park. See Combined Purchase
Park Operator
and Licence Agreement.
See definition under Holiday Park/Park Owner/
You
Manufacturer
The holiday caravan or holiday lodge
Park Rules
manufacturer.
The rules of conduct and practice issued by the
park owner/operator from time to time which
Marketing and Advertising
are applicable to the occupation and use of
Any activity to promote or publicise the
holiday caravans/lodges and other facilities
holiday park, the services or the holiday
at the park.
caravan/holiday lodge on the park. This includes
promotion or marketing verbally, in writing,
Pitch
through online or social media or any other
Does not include any part of the park
medium.
except that on which the holiday caravan/
holiday lodge stands.
NCC
The National Caravan Council. The trade
Pitch Fee
association that has created and promotes
The charge made by the park owner/operator
this industry best practice guidance and
for use of the pitch on which the holiday
can influence and raise standards within its
caravan/holiday lodge stands.
membership.
Pitch Services
NCC Informal Dispute Resolution Service
The services that the park owner/operator
(NCC IDRS)
provides for the holiday caravan/holiday lodge
A service operated by the NCC for its members
owner and which are listed in the licence
aimed at delivering a mutually agreeable
agreement.
outcome to an unresolved complaint between
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