NCC Best Practice Guidance 03.2023 - Flipbook - Page 39
leading & promoting the industry
meet the Standard opposite
Holiday caravan/holiday lodge owners can
In the event that a complaint cannot
decide whether to accept the final decision
be resolved / becomes deadlocked you
of the IHCPDRS
have a legal duty to comply with the ADR
The decision of the IHCPDRS is final but
Regulations and ensure that the holiday
does not affect the holiday caravan/holiday
caravan/holiday lodge complainant is made
lodge owner’s statutory rights if they remain
aware of the relevant process to access an
dissatisfied and decide to approach an
ADR accredited body.
accredited ADR body or take court action
instead.
Park owners/operators and ADR
Under this guidance certain disputes may be
referred to and considered by the IHCPDRS.
Where an eligible dispute is referred you are
expected to participate, cooperate and agree
the process, be bound by the decision and to
honour any award made against you by the
IHCPDRS.
An award made under the IHCPDRS process
does not negate any statutory rights of the
consumer.
Disputes which cannot be considered by the
IHCPDRS are listed in Appendix 4.
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