NCC Best Practice Guidance 03.2023 - Flipbook - Page 37
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8.2 CO-OPERATION WITH PROFESSIONAL ADVISERS
STANDARD
GUIDANCE FOR HOLIDAY PARK
This is what the park owner/operator should
OWNERS/OPERATORS
do for you the holiday caravan/holiday lodge
This is what the park owner/operator should
owner
follow to meet the Standard opposite
It may be that you decide to instruct a
There should be proper, prompt and
professional adviser to deal with the complaint
professional cooperation between you and
on your behalf. The park owner should
the holiday caravan/holiday lodge owner’s
cooperate with appropriately qualified
representative and/or appropriately qualified
professional advisers appointed by you to
professional advisers throughout the duration
resolve your dispute.
of the complaint.
Such advisers will include the NCC’s advisers
(where the park owner/operator is a NCC
member), trading standards departments,
Citizens Advice and other consumer advice
centres.
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