NCC Best Practice Guidance 03.2023 - Flipbook - Page 3
leading & promoting the industry
CONTENTS
4 INTRODUCTION
NCC Best Practice
Guidance
OF
5 MEANING
WORDS
Explanation of terms
OF THE
9 SCOPE
GUIDANCE
Holiday parks’ relationship
with their holiday caravan/
holiday lodge owners
SECTION 1
THE
10 ADOPTING
GUIDANCE
Helping members to
comply with the standards
of best practice
SECTION 4
20
HANDOVER OF
THE HOLIDAY
CARAVAN/HOLIDAY
LODGE
Your obligations under
the Consumer Rights
Act 2015 when selling a
holiday caravan or lodge
SECTION 5
OCCUPANCY
24 PITCH
Understanding the
costs and implications
of becoming a holiday
caravan owner
APPENDIX 1
OF
40 PROOF
PERMANENT ADDRESS
APPENDIX 2
MISUSE
41 RESIDENTIAL
AUDIT
APPENDIX 3
42 COMPLAINTS
HANDLING NOTES
APPENDIX 4
46 INDEPENDENT
HOLIDAY PARK
DISPUTE RESOLUTION
SECTION 6
OF THE
32 RESALE
HOLIDAY CARAVAN/
HOLIDAY LODGE
Guidelines for advertising,
pricing and sales
What happens when a
holiday caravan/holiday
lodge owner wants to
transfer ownership of their
holiday caravan
SECTION 3
SECTION 7
SECTION 2
12
MARKETING AND
ADVERTISING
PURCHASE
17 COMBINED
AND LICENCE
AGREEMENT
How to use the model
NCC Purchase and
Licence Agreement
OF THE
35 REMOVAL
HOLIDAY CARAVAN/
HOLIDAY LODGE
FROM THE PARK
What to do when a holiday
caravan or holiday lodge
is to be removed from the
park
SECTION 8
36 COMPLAINT
HANDLING
Dealing with problems in
a professional manner
3
