NCC Best Practice Guidance 03.2023 - Flipbook - Page 26
NCC BEST PRACTICE GUIDANCE
For Holiday Parks with
Holiday Caravans/Holiday Lodges
in Private Ownership
5. OCCUPANCY OF THE PITCH, PITCH FEES, OTHER CHARGES
AND CHANGES IN ARRANGEMENTS ON A PARK – continued
5.2 PITCH FEE CHANGES
STANDARD
GUIDANCE FOR HOLIDAY PARK
This is what the park owner/operator should do for
OWNERS/OPERATORS
you the holiday caravan/holiday lodge owner
This is what the park owner/operator
should follow to meet the Standard
The park owner/operator will provide you with at
opposite
least 45 calendar days written notification and
explanation of a proposed change in pitch fees:
You should maintain the following
a. Normally pitch fees will change in line with
records:
inflation (see definition of inflation) and/or to
• The date that the pitch fee change
cover the cost of improvements on the park, and/
was notified to holiday caravan/
or changes in the park operating costs including
holiday lodge owners
those brought about by changes in the law or
regulatory change.
b. If 33% of holiday caravan/holiday lodge owners
on the park write to object stating clear and
specific objections to the change by the specified
• How the pitch fee increase was
determined - what criteria was used
• The number and details of objections
received
• The actions taken to resolve the
date, the park owner/operator will:
dispute with holiday caravan/holiday
• assess the objections
• communicate with owners who object
• not impose any increase in the pitch fee until
lodge owners.
the dispute has been considered and a
decision given in writing with clear reasons for
the decision
• refer disputes regarding the proposed
change to the pitch fee where the process
outlined in the Licence Agreement has not
assess fairness of a term that you
be followed correctly to the Independent
may wish to rely on can be found in
Dispute Resolution Service (NCC IDRS) – if the
the CTSI Guidance of Holiday Parks -
park owner/operator is in membership of the
March 2023.
NCC. They will also give you plenty of notice of
26
c. Alternatively, individual owners
your right to exit the contract, without loss or
may take their individual dispute to an
serious inconvenience if you don’t agree with
approved dispute resolution service or
the change/s. Examples of how the park should
ultimately through the courts.
