NCC Best Practice Guidance 03.2023 - Flipbook - Page 21
leading & promoting the industry
4.2 HANDOVER OF YOUR HOLIDAY CARAVAN/HOLIDAY LODGE
STANDARD
GUIDANCE FOR HOLIDAY PARK
This is what the park owner/operator should
OWNERS/OPERATORS
do for you the holiday caravan/holiday lodge
This is what the park owner/operator should
owner
follow to meet the Standard opposite
Park owners/operators will conduct a fully
The sale of a holiday caravan/holiday lodge
documented handover on the sale of a holiday
is covered by the Consumer Rights Act 2015
caravan/holiday lodge, ensuring that you are
and, as the seller to a consumer, you are
aware of, and understand, the warranty and
legally responsible for what you have sold.
maintenance services available and have access
Guarantees or warranties may help you to
to the relevant appliance manuals or guidance
resolve any complaints, but they cannot be
booklets.
used to remove or restrict a holiday caravan/
holiday lodge owner’s right to redress.
Park owners/operators will continue to provide
you with support and assistance following the
As the park owner/operator you will provide
purchase of your holiday caravan/holiday lodge
additional support to vulnerable consumers
and liaise with manufacturers on your behalf
and the option of working with a third party
during the warranty period and in line with the
on behalf of these consumers as necessary.
requirements of the Consumer Rights Act 2015.
It is your responsibility to ensure the
holiday caravan/holiday lodge is properly
maintained and used in accordance with the
manufacturers’ instructions.
Park owners/operators will offer additional
support to vulnerable consumers and/or a third
party on their behalf.
Park owners/operators will not take any action
that may affect your normal consumer rights.
21
