NCC Best Practice Guidance 03.2023 - Flipbook - Page 15
leading & promoting the industry
meet the Standard opposite
• Make
• Size
• Model
• No. of Beds
• Year
• Features
• Price of model
Price of the model on display (including
VAT), to include all optional equipment,
siting charges etc.
If known, any additional compulsory charges,
such as pitch fees that will be payable. If
not known, an indication that additional
compulsory charges will be payable, and
where information regarding these charges
may be obtained.
You will ensure that your sales staff and/or
sales agents do not give misleading sales
advice, or use techniques, which place
undue or improper pressure on customers.
Examples of this include: persistent and/or
aggressive telephone calls/emails or behaviour
at the point of enquiry to encourage the
prospective purchaser to act quickly to place
a deposit on the holiday caravan/holiday
lodge/pitch to secure the deal.
You will ensure that where marketing or
advertising refer to ‘guarantee’ or ‘warranty’,
full details of these will be available. You must
also make clear that normal consumer rights
will not be affected.
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