NCC Best Practice Guidance 03.2023 - Flipbook - Page 11
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1.2 STAFF TRAINING
STANDARD
GUIDANCE FOR HOLIDAY PARK
This is what the park owner/operator should
OWNERS/OPERATORS
do for you the holiday caravan/holiday lodge
This is what the park owner/operator should
owner
follow to meet the Standard opposite
Park owners/operators must provide suitable
Your staff should be trained to understand:
training to all staff who deal with prospective
lodge owners about their responsibilities to
• The guidance’s details
• Your key legal responsibilities
• Their responsibility to holiday caravan/
them and what the guidance means for the
holiday lodge owners.
and contracted holiday caravan owners/holiday
owner’s business and its senior managers/
directors.
Not all staff are expected to have received the
same level of training. Its extent will depend
upon their role. You should hold a record
of all staff training and provide evidence of
attendance and understanding to the NCC
should this be requested.
You should also ensure that any subcontractors used by the park owner/operator
are aware of the relevant provisions of the
guidance and carry the relevant training /
qualification (external and/or internal) as
appropriate.
An online training package which will cover
this best practice guidance and the CTSI
Holiday Parks guidance published in March
2023 is available from the NCC Training
Academy at https://www.nccacademy.org.uk/
Park-Management-Qualification.
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