2024 BROCHURE - Flipbook - Page 71
Trading Charter & Booking Conditions
circumstances. There is a seating plan but in
some cases, operational reasons may require
a coach with a different configuration. We
reserve the right to alter a coach seating plan
and allocate seats other than those booked.
Single passengers may be required to share
a double seat with other single passengers.
When your booking is confirmed, you will be
offered the best seats that are available at
that time. If you feel that you require two
seats, then these must be booked and paid
for in advance, at the time of booking. If you
fail to do this and it transpires that the seat
allocated to you is insufficient for your needs
and there is no alternative seating available
then you will be refused access to the coach
and any payments made will be liable to
forfeiture. Specific seats will not be allocated
on coaches operating a feeder service
between joining points and main holiday
departure points or on coaches that carry out
transfers between airports, seaports etc.
12. HOTEL FACILITIES
Some hotel facilities and entertainment may
be withdrawn for routine maintenance or be
subject to seasonal availability and provision
of the facilities cannot be guaranteed. Single
occupancy of rooms may be subject to a
supplementary charge.
PICK-UP POINTS AND PASSPORTS
For all Continental holidays, you will require
a full 10-year British Passport (machine
readable) valid for a further 3 months after
your holiday. If you do not hold a full British
Passport or you have any doubts about your
status as a resident British subject, you
must check with the Embassies or
Consulates of the Countries to be visited to
confirm the Passport or visa requirements
when you book. We cannot accept
responsibility if passengers are not in
possession of the correct travel documents.
For full details on passport requirements,
please contact ‘the identity and passport
service’ on 0300 222 0000 (www.direct.gov.
uk)” You are responsible for ensuring you
are at the correct departure point, at the
correct time and with the correct documents.
Memory Lane Travel reserve the right to
modify itineraries to conform with requests
from competent authorities both within the
UK and abroad. Excursions which are
included in the cost of your booking are
detailed on the brochure page and refunds
will not be made for excursions not taken.
Optional excursions booked and paid for in
resort do not form part of your booking.
Admission fees to buildings may not be
included in the price of the holiday, please
check.
13. HEALTH AND SAFETY
15. SPECIAL REQUESTS
In some foreign countries, standards of
infrastructure, safety and hygiene may be
lower than those to which we are accustomed
in the UK. You should therefore exercise
greater care for your own protection. There
may be countries that we visit that have
special medical requirements for tourists.
These regulations are subject to change and
our clients are responsible for complying with
entry and current health requirements. If you
are not sure of the health requirements for the
country you are visiting, you are advised to
check with your own GP before travelling. You
are also advised to refer to the Department of
Health leaflet “Health Advice for Travellers”
Some people may be at risk from discomfort
or deep vein thrombosis (DVT) if they remain
immobile on a journey for a long period. If you
are planning to undertake a journey of more
than three hours, you should consult your
doctor, if you have ever had DVT, pulmonary
embolism, a family history of clotting
conditions, cancer or treatment for cancer,
stroke, and heart or lung disease or If you
have had major surgery in the past three
months. We reserve the right to refuse any
booking in the absence of a doctor’s
certificate confirming that you are fit to travel.
Where we provide comfort stops you are
encouraged to walk around. Exercise reduces
any discomfort, which may be caused by
periods of immobility. NO SMOKING is
allowed on our coaches (including ECigarettes) and we do not allow pets or any
other animals, although we accommodate
registered assistance dogs, but not on
overseas holidays.
All special needs and requests, if agreed,
should be entered on the booking form and
be included in the confirmation of the
holiday. These cannot be guaranteed except
where confirmed as part of our holiday
commitment to you and are detailed on your
holiday booking confirmation. We are keen
to ensure that we plan the arrangements for
your holiday so that special needs and
requests can be accommodated as far as
possible. If you will need assistance, or may
be unable to fully enjoy all aspects of your
holiday you must tell us in advance so that
we can maximise your enjoyment of the
holiday. We will need to know if you will
need special facilities in the hotel, taking
part in the excursions or have difficulty
boarding and travelling on the coach or
other means of transport. Before booking
your holiday, you should be sure that you
and your party are both physically and
mentally capable of completing the itinerary.
If you need advice or further information
either you should contact Memory Lane
Travel . If you will require a special diet
please tell us at the time of booking, or as
soon as you are medically advised, together
with a copy of the diet.
14. TRAVEL DOCUMENTS, ITINERARIES,
16. PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel
arrangements. We are happy to advise and
assist you in choosing a suitable holiday. But,
as some of the accommodation and resorts
featured may not cater for even minor
disabilities, it is important that, when
booking, you advise us of any disability,
specific need or complex need you may
have and any special requirements that will
make sure the holiday is suitable. If a
Or book online at
passenger requires personal assistance (for
example, assistance with feeding, dressing,
toileting, mobilising) then this passenger
must travel with an able-bodied companion
or carer and written confirmation that such
assistance will be provided for the entirety of
the holiday is required at the time of booking.
Coach drivers/Tour Managers are unable to
provide such assistance.
IMPORTANT
You must tell us if you have an existing
medical condition, disability or complex need
that may affect your holiday or other group
members’ enjoyment of it before you book
your holiday. We reserve the right to request
a doctor’s certificate confirming the
passenger is fit to travel. If, in our
reasonable opinion, your chosen holiday is
not suitable for your medical condition or
disability, we reserve the right to refuse your
booking. You are responsible for bringing
with you the proper clothing and equipment,
which we advise you about in our printed
trip information. We want you to enjoy your
holiday and will help you select an
appropriate trip.
17. PASSENGER BEHAVIOUR
We want all our customers to have a happy
and carefree holiday. You are responsible
for your behaviour and hygiene and the
effect it may have on others. If you or any
other member of your party is abusive,
disruptive or behaves in a way that could
cause damage or injury to others or affect
their enjoyment of their holiday or which
could damage property, we have the right to
terminate your contract with us and we will
have no further liability or obligation to you.
The coach driver/representative, ship’s
captain, or authorised official is entitled to
refuse you boarding if in their reasonable
opinion you are unacceptably under the
influence of drink or drugs or you are being
violent or disruptive. If you are refused
boarding on the outward journey we will
regard it as a cancellation by you and we
will apply cancellation charges. If on your
return journey, we have the right to
terminate the contract with you. We also
request that mobile telephones are not used
on the coach.
18. GENERAL DATA PROTECTION
REGULATIONS We comply with the GDPR
2018 Regulations, our data controller is Chris
Ashcroft and your can request a copy of our
data protection policy can from:
Memory Lane Travel B14 William Way, Moss
Industrial Estate, Leigh WN7 3PT
19. EMERGENCY CONTACT
Our emergency contact details are
Tel: 01942 728 960
Email: sales@memorylanetravel.co.uk
www.memorylanetravel.co.uk
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