2024 BROCHURE - Flipbook - Page 70
Trading Charter & Booking Conditions
payment before the balance due date. This is in
addition to (and does not a昀昀ect) the separate
liability of the transferee to us.
7. IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party, may cancel
your holiday at any time provided the
cancellation is made by the person signing the
booking form and is communicated to us in
writing via the o昀케ce who made your original
booking. You must pay cancellation charges to
cover our administration costs and to
compensate for the risk of us not reselling the
holiday. Your cancellation will take e昀昀ect from
the date on which we or our agent receive your
Period before departure
within which written
Cancellation of package
price is received
Amount of cancellation
Charge as a % of total
package cost
More than 50 days
Deposit only
31-59 days
50%
1-30 days
100%
Departure dayor later
including voluntary
termination during
the package
Total package cost
COMPENSATION TABLE
Period before departure
in which significant
Change is notified to you
or your agent
Amount per person
5 days
or less
6 days
or more
More than 56 days
Nil
Nil
29 - 56 days
£10
Nil
15 - 29 days
£15
Nil
8 - 14 days
£20
£15
0 - 7 days
£25
£20
changes after we have con昀椀rmed your holiday
booking (other than force majeure), you may
either: - accept the new arrangements o昀昀ered
by us;
or - accept a replacement holiday from us of
equivalent or similar standard and price (at the
date of the change), if we can o昀昀er you one; or
- cancel your holiday with us and receive a full
refund of all monies Either way, we will pay you
compensation, using the Compensation table
shown, (above right).
IMPORTANT NOTE
You may cancel your holiday without paying
any termination fee before the start of the
holiday in the event of special circumstances,
for instance if there are serious security
problems at the destination which are likely to
a昀昀ect the package.
Compensation will not be payable if the holiday
is cancelled because the number of persons
booked is less than the number required, or for
events beyond our control, which include: war,
threat of war, riots, civil disturbances, terrorist
activity and its consequences, industrial
disputes, natural and nuclear disasters, 昀椀re,
epidemics, health risks and pandemics,
unavoidable and unforeseeable technical
problems with transport for reasons beyond our
control or that of our suppliers; hurricanes and
other actual or potential severe weather
conditions and any other similar events. You are
also advised to check with The Foreign and
Commonwealth O昀케ce Advice Unit regularly at
www.fco.gov. uk/travel prior to travel. All holidays
operate if the minimum number of participants is
met. However, in no case will we cancel your
holiday less than 3 weeks before the scheduled
departure date, except where you have failed to
pay the 昀椀nal balance or because of force
majeure (force majeure means an event which
we or the suppliers of the services in question
could not foresee or avoid and is therefore
beyond our control).
8. ALTERATIONS TO YOUR HOLIDAY BY US
9. OUR RESPONSIBILITY TO YOU
We hope that we will not have to make any
change to your holiday but, because our
holidays are planned many months in
advance, we sometimes do need to make
minor changes. We reserve the right to do this
at any time. We will let you or your booking
agent know about any important changes as
soon as possible, including the minimum
number of passengers required on the trip. If
after booking, and before departure, we make
a major change to your holiday, you will have
the option of withdrawing from the holiday
without penalty or transferring to another
holiday without any charge. In either case, we
will pay you compensation, according to the
scale set below. A major change includes the
time of your departure or return time by more
than 12 hours, a change in departure point,
location of resort or type of hotel, a change in
cross channel travel, or speci昀椀cation of the
coach. If we tell you about any of these
We accept responsibility for ensuring the
holiday which you book with us is supplied as
described in our publicity material and the
services o昀昀ered reach a reasonable standard
and if you are in di昀케culty we will assist you. If
any part of our holiday contract is not provided
as promised, you may terminate the contract
without paying a termination fee and we will pay
you appropriate compensation if this has
a昀昀ected your enjoyment of your holiday. We will
however, not be liable if there are any
unforeseeable or unavoidable actions of a third
party not connected with our travel services, or
there were unavoidable or extraordinary
circumstances, or the lack of conformity is due
to a traveller in the party. We accept
responsibility for the acts and/ or omissions of
our employees, agents and suppliers except
where they lead to death, injury or illness. Our
liability in all cases shall be limited to a
maximum of twice the value of the original
written con昀椀rmation of your cancellation. You
must also return any tickets or vouchers you
have received. A reduction in room occupancy
may increase the charges for the remaining
passengers by the application of supplements
for low occupancy of rooms. Where bought in
supplies, such as ferries, hotel accommodation
etc have been bought in on your behalf, and
where the terms and conditions of the supplier
are non-refundable, these products will be
charged to you at the full retail rate. If this
applies, the non-refundable items will be
deducted from your holiday costs and the
following scale of charges will be applied to the
remainder:
70
Booking Hotline
holiday cost (not including insurance premiums
and amendment charges). We accept
responsibility for death, injury, or illness caused
by the negligent acts and/or omissions of our
employees or agents together with our
suppliers and sub-contractors, servants and/
or agents of the same whilst acting within
the scope of, or during their employment
in the provision of your holiday. We will
accordingly pay to our clients such damages
as might have been awarded in such
circumstances under English Law. In respect
of carriage by air, sea, tunnel and rail and
the provision of accommodation our liability
in all cases will be limited in the manner
provided by the relevant international
convention.
If we make any payment to you or any
member of your party for death or personal
injury or illness, you will be asked to
assign to us or our insurers the rights you
may have to act against the person or
organisation responsible for causing the
death, personal injury or illness. This clause
does not apply to any separate contracts
that you may enter for excursions or
activities during or outside of your holiday.
If you or any member of your party su昀昀er
death, illness or injury whilst overseas
arising out of an activity which does
NOT form part of your holiday, we may
o昀昀er guidance and where legal action is
contemplated and you want our assistance,
you must obtain our written consent prior
to any proceedings (We limit the cost of our
assistanceto you or your party to £5,000
per party).
10. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday,
please inform your Tour Manager, your
driver or the relevant supplier/resort
representative immediately who will
endeavour to put things right. If your
complaint cannot be completely resolved
locally, you must complete a Holiday Report
Form which can be obtained by your driver
or local representative, which you should
keep. Our contact number, for unresolved
complaints will be our office number on
01942 728960 (open in o昀케ce hours). If
you remain dissatis昀椀ed please follow this
up within 14 days of your return home by
writing to Memory Lane Travel giving your
original booking reference number and all
other relevant information, including the
reference of the Holiday Report Form. It
is therefore a condition of this contract
that you communicate any problem to the
supplier of the services in question AND
to our representative whilst in resort and
obtain a written report form. If you fail to
follow this simple procedure, we cannot
accept responsibility as we have been
deprived of the opportunity to investigate
and rectify the problem.
11. OUR COACHES
We will always use our reasonable
endeavours to provide a coach to the
speci昀椀cation in our brochure or advert, but
reserve the right to substitute an alternative
vehicle should there be unforeseen
01942 728 960
All of our tours include home pickup, coach travel, dinner, bed, and breakfast, and much more…
