2024 BROCHURE - Flipbook - Page 69
Trading Charter & Booking Conditions
1. FINANCIAL PROTECTION
Policy Certi昀椀cate Number:
EV2201UKFI0011
Policy Holder:
Ashcroft’s Mini Travel Limited t/as Memory
Lane Holidays and Travel
Policy Holder Address:
B14 William Way, Moss Industrial Estate,
Leigh WN7
Company Registration number:
06950361
Policy Period:
00.01hrs 1st February 2023 and 24.00hrs
31st January 2024**
Ashcroft’s Mini Travel Limited is a company
committed to customer satisfaction and
consumer 昀椀nancial protection. We are therefore
pleased to announce that, at no extra cost to
you, and in accordance with the current ‘’The
Package Travel, Package Tours Regulations ‘’
all passengers booking with Ashcroft’s Mini
Travel Limited are fully insured for the initial
deposit, and subsequently the balance of
monies paid as detailed in your booking
con昀椀rmation form. The policy will also include
repatriation if required, arising from the
cancellation or curtailment of your travel
arrangements due to the insolvency of
Ashcroft’s Mini Travel Limited.
This Policy is issued by Evolution Insurance
Company Limited which is registered in
Gibraltar No. 88737 with a registered o昀케ce at
5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.
Evolution Insurance Company Limited is
authorised and regulated by the Financial
Services Commission in Gibraltar and
authorised and subject to limited regulation by
the Financial Conduct Authority (FCA) in the
UK. Details about the extent of our
authorisation and regulation by the FCA are
available from us on request.
In the unlikely event of Insolvency of Ashcroft’s
Mini Travel Limited please follow the
procedures below:
Claims should be submitted in writing within 14
days of the Administration order or Ashcroft’s
Mini Travel Limited being declared insolvent
supported by documented evidence quantifying
the value of the claim. Claims should be
submitted to:
Evolution Insurance Solutions Limited, 53A
High Street, Sa昀昀ron Walden, Essex, CB10 1AA
or via email to claims@evo-insurance. com
Policy exclusions: This policy will not cover any
monies paid back to you by your Travel
Insurance or any losses which are recoverable
under another insurance or bond (with the
exception of Credit and Debit card). This policy
will also not cover any loss sustained by
Passenger(s) booked on a 昀氀ight-inclusive
package sold and commencing within the
United Kingdom.
4. OUR PRICING POLICY
**Policy Period covers bookings made within
the dates speci昀椀ed regardless of date of
travel**
2. BOOKING AND PAYMENT
When a booking is made, the ‘lead name’ on
the booking guarantees that he or she is 18 or
over and has the authority and accepts on
behalf of the party the terms of these booking
conditions and pays the deposit indicated in
the brochure and as con昀椀rmed in the precontract information. After we receive your
booking and all appropriate payments, if the
arrangements you wish to book are available,
we will send you or your booking agent a
con昀椀rmation invoice within 14 days. This
con昀椀rmation will include any special requests
we have agreed. All monies paid to your
booking agent are held by them on your
behalf until we issue our con昀椀rmation invoice,
thereafter your booking agent holds the
money on our behalf. A binding agreement will
come into existence between us when we
dispatch this invoice to the ‘lead name’ or your
booking agent. Please check the con昀椀rmation
carefully to ensure all the information is
correct. This contract is governed by English
Law, and the jurisdiction of the English
Courts.
Single occupancy of rooms, when available,
may be subject to a supplementary charge
and these will be shown in the brochure.
You can book by paying a deposit for each
person named on the booking but our
commitment is always conditional upon the
balance being paid as below;
Deposit £50.00 per person. (Except for 昀氀ight or
European holidays which is £150 pp, Special
one o昀昀 events may be more, check with the
o昀케ce).
The balance of the price of your holiday must
be paid at least 8 weeks before your departure.
If you book within our balance due period, you
will need to pay the total holiday cost at the
time of booking. If the balance is not paid in
time we reserve the right to cancel your
holiday, retain your deposit, and apply the
cancellation charges set out in the paragraph
below. The date of cancellation will normally be
the date we receive your written con昀椀rmation
that you intend to cancel or 15 days after the
balance due date, whichever comes 昀椀rst.
Memory Lane Travel endeavour to ensure that
the most up to date and correct prices are
shown in our brochure. Occasionally, an
incorrect price may be shown, due to an error.
When we become aware of any such error, we
will endeavour to notify you at the time of
booking (if we are then aware of the mistake)
or as soon as reasonably possible. We reserve
the right to cancel the booking if you do not
wish to accept the price which is applicable to
the holiday. Local Authorities in many towns
and cities throughout Europe have introduced
new tourist taxes which must be paid directly to
the hotel by all guests in person. These taxes
are not included in our prices but we will notify
you when applicable.
Holiday prices include all travel, hotel
accommodation and meals as speci昀椀ed in the
holiday description and VAT payable in the UK
where applicable. The price of the holiday will
not be subjected to any surcharges except
those arising from exchange rate changes,
transportation including the price of fuel, air &
ferry operator fares and tolls, embarkation or
disembarkation fees at terminals, duties and
taxes (including the rate of VAT). Even in these
cases we will absorb the cost equivalent to
cost of the 昀椀rst 2% of the holiday price.
Amounts more than this plus £1 administration
fee and Travel Agents commission will be
surcharged to you. If this means the total cost
of the holiday increases by more than 10%
Cairndale
Hotel &toLeisure
Club
���and
then
you are entitled
cancel your
holiday
receive a full refund of all monies paid except
any insurance premium and amendment
charges. We will communicate the options with
you either through email or letter, with a
reminder if necessary. If you exercise the right
to cancel we must receive written notice within
10 days of the date of the surcharge invoice.
The currency exchange rate used in the
holiday costings are based on rates as at
November 2018.
5. IF YOU CHANGE YOUR BOOKING
Where optional items are purchased as part of
the holiday, these are payable on the balance
due date except where items, such as theatre
tickets, have been speci昀椀cally purchased for
you. In this case the cost will be payable at a
separate date noti昀椀ed to you and will not
normally be refunded unless we obtain a
refund from the supplier we use.
If, after our con昀椀rmation has been issued, you
wish to change to another of our holidays or
change departure date, we will do our utmost
to make the changes, but we cannot guarantee
to do so. However, noti昀椀cation must be
received in writing at our o昀케ces from the
person who signed the booking form, at least
60 days before departures. This must be
accompanied by a payment of £25 to cover our
administrative costs, plus costs we incur in
making the amendment. Alterations cannot be
made within 60 days of departure and any such
request for an alteration will be treated as a
cancellation of the original booking and will be
subject to the cancellation charges set out in
paragraph below. Some arrangements cannot
be changed without paying a cancellation
charge of up to 100% of the ticket cost.
3. BROCHURE ACCURACY
6. TRANSFERRING YOUR BOOKING
Although Memory Lane Travel make every
e昀昀ort to ensure the accuracy of the brochure
information and pricing, regrettably errors do
sometimes occur. You must therefore ensure
you check the price and all other details of your
holiday with us at the time of booking and
when you receive our con昀椀rmation invoice
You can transfer your booking to somebody
else but the person must satisfy all the
conditions of the holiday and you must inform
us either by letter or email no less than 7 days
before departure. This transfer will cost £20
plus reasonable costs to make the transfer.
You will remain responsible for ensuring
Or book online at
www.memorylanetravel.co.uk
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