Manitoba's Top Employers (2025) - Flipbook - Page 54
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MANITOBA’S TOP EMPLOYERS (2025)
At Transcona Roofing, employees feel they’re valued
W
hen Corina
Ngan Tian
began as
a service
coordinator at
Transcona Roofing Ltd. in 2022,
she quickly saw the opportunity
for improvements in customer
service. That soon propelled her
into the service manager position.
She had the expertise to take the
company to the next level.
“I saw the department was in
need of processes and procedures
to improve efficiencies and
customer service,” says Ngan Tian.
“I also recognized the potential
for the department and the team
members who worked in it.”
Transcona Roofing, headquartered in Winnipeg, offers its
services throughout Manitoba and
into northwestern Ontario. It is a
full-service roofing and waterproofing contractor for the installation, repair and maintenance of
roofs on industrial, commercial
and institutional buildings.
As service manager, “I oversee
the operations of the service department, coordinating the needs
of the customers and the field
and office staff while meeting the
needs of the business,” Ngan Tian
says. “This encompasses customer
and staff relations, administration,
business development, sales,
inventory and other needs.”
President Rich Marchetti says
a key principle of the company
culture is that taking care of
employees means they in turn will
take care of customers.
“We believe in continuous
improvement and empowered our
employees to make improvements
Employees at Transcona Roofing work on a rooftop during installation.
in how we operate to reduce
inefficiencies and create job
satisfaction,” says Marchetti.
“In our 2024 employee
engagement survey, 99 per cent of
employees felt they had the tools
and resources to be successful at
work, 100 per cent would recommend our firm as an excellent
place to work and 100 per cent felt
the company values aligned with
personal values.”
Ngan Tian says the company
supports her family’s needs. With
three young children, she has the
flexibility to adjust her schedule
or work from home.
“The company invests in
leadership development of its
team through learning opportunities such as courses, mentorship, attending industry trade
shows, industry peer groups and
continuous improvement training,” Ngan Tian says. “Transcona
Roofing allows a space for
development and advancement
for those who put in the work.”
Our positive and
empowering culture
motivates our crews,
inspiring them to go
above and beyond for our
customers.
— Corina Ngan Tian
Service Manager
Marchetti started with
Transcona Roofing more than a
decade ago and has invested a lot
into developing the culture of the
company.
“I started as the corporate
controller. I have a passion for cost
accounting and customer service
which got me more involved in
the operations of the business. In
2016, I purchased the business and
spent the last eight years building
the team and the culture that
aligns with my values of working
hard, being humble, continuously
improving and always doing what
we say,” says Marchetti.
“The construction industry, in
general, struggles with creating
a positive work environment and
offering their customers a positive
experience. I saw an opportunity
to do things differently and it has
paid off.”
Transcona Roofing was recognized by the Building Owners and
Managers Association (BOMA)
of Manitoba in 2022 with the
