BC's Top Employers (2025) Magazine - Flipbook - Page 54
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BC’S TOP EMPLOYERS (2025)
Employee engagement is always top of mind at LTSA
A
zjahly Edwards was
just learning what
the Land Title and
Survey Authority
of BC (LTSA) does
when she interviewed with
the organization. Her friend, a
customer service representative,
had recommended she apply. “I
was impressed when I began to
understand the work the LTSA
does to prevent fraud, protecting
what is often people’s largest
asset in life,” says Edwards, now
manager, customer operations.
Formed in 2005, LTSA is a
publicly accountable, statutory
corporation responsible for
operating the land title and survey
systems of B.C. With offices in
Victoria, New Westminster and
Kamloops, LTSA delivers secure
land titles through registration
of land title interests and survey
records.
“We are an organization doing
unique work,” says Camille Reid,
vice president operations. “We
are trusted to protect the certainty
of land titles, whether business
or personal property, and our
employees are proud to do this
important work in the public
interest.”
Reid says managers and
directors at LTSA have worked
hard to maintain and improve
engagement in the new hybrid
work environment where people
are not always together at the
office. Leaders check in on people
working from home and there are
virtual meetings and team chats.
“People care about one another
at LTSA,” says Reid. “We have a
collegial culture where employees
help and support each other.”
When people are in the office,
Reid finds they gather together for
lunch and coffee in the kitchen.
LTSA offers employee achievement awards in areas such as collaboration, leadership, innovation
and customer service. And funds
are provided for recognition and
team-building activities in each
department.
A winner of the BC’s Top
Employers award for the past
seven years, the organization
Azjahly Edwards, manager, customer operations, at Land Title and Survey Authority of BC.
celebrates by saying thank you to
staff. “Last year we gave a card that
said ‘Have you heard the buzz?’
with pots of local honey. Another
year, it was a team chocolate
tasting,” says Reid. Managers
distribute the gifts with a personal
message to each employee.
People care about one
another at LTSA. We have a
collegial culture where
employees help and
support each other.
— Camille Reid
Vice President Operations
Gestures such as these have
inspired Edwards to set up a fun
snack bar by her desk for meetings. Now a manager, she started
her career with LTSA as
an auxiliary customer service
representative in 2018. Since that
time, she has worked her way
through the roles of examiner
of title and deputy registrar.
“Working here has been better
than I could have imagined,”
she says. “I didn’t expect to be a
manager six years in.”
Along the way, Edwards has
been supported by development
opportunities such as public
speaking, change management
courses and leadership training,
yet she has appreciated the mentorship she has experienced in
the organization most of all. “Now
mentoring others is the best part
of my work as a manager.”
LTSA celebrates its 20th anniversary this year and employees
are taking the opportunity to
