Best practices book - Flipbook - Page 98
BUILDING DEPARTMENT
CITY OF ROCHESTER HILLS
QUALITY CONTROL MANUAL
Plan Review Division
Goal #1 -
Our goal is to have a 100% Customer Satisfaction rating.
Goal #2 -
Full plan reviews of large commercial projects shall be completed
within fifteen (15) working days of submittal.
Goal #3-
Full plan reviews of small commercial projects shall be completed
within seven to ten (7-10) working days of submittal.
Goal #4 -
Full plan reviews of new homes or larger residential projects shall be
completed within ten (10) working days of submittal.
Goal #5 -
Full plan reviews of small residential projects shall be completed within
seven to ten (7-10) working days of submittal.
Goal #6 -
Full plan reviews of expedited residential projects shall be completed
within 48 hours of submittal.
Goal #7 -
Plan review of revised or resubmitted plans for both commercial and
residential projects shall be completed within ten (10) working days of
submittal.
Goal #8 -
Full plan reviews for fire suppression and fire alarm systems shall be
completed within fifteen (15) working days of submittal.
It is our goal to meet the above time frames in at least 90% of our
reviews.
Goal #9 -
Accurate plan reviews without major errors shall be conducted on at
least 98% of our major commercial and residential projects.
Goal #10 -
Accurate plan reviews without minor errors shall be conducted on at
least 95% of our minor commercial and residential projects.
Goal #11 -
Accurate plan reviews without life-safety errors shall be conducted on
100% of our commercial and residential projects.
Effective 030316
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