Best practices book - Flipbook - Page 482
Program Description
Please provide a brief description of the program, i.e., Commercial Plan Review; Residential Inspection; How-To
Guides; etc.
The Building Department leadership team make frequent scheduled visits to commercial
projects to meet with the superintendent and project managers to assess the level of customer
service of members of the building department team. They answer questions and address
concerns about the project. These management site visits often lead into assistance with
coordinating the final certificate of occupancy process. The leadership team is able to relay
information and help to resolve non-Building Department issues of the project to those in other
departments. The Management Site Visits serve to build a positive relationship between all
parties.
Costs / Benefit
Please provide a paragraph or two elaborating on the program, its estimated costs in human or financial resources,
and the program benefits. Benefits may include public safety, cost-recovery, legal protection, etc.
When managers visit the projects, they gain a level of familiarity that enables them to
communicate with the leadership of the project. The site visits serve to solidify the relationship
between the Building Department and project management. Managers will provide advice on
the need for additional permits or inspections and render information on department policies
and procedures. Managers encourage communication between project leaders and department
staff.
Attachments
None.
BPN006-B-4
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