Best practices book - Flipbook - Page 435
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Regular Meetings with Stakeholder Groups
Contact Information:
Melissa Ramirez
Assistant Director, Land Development
Melissa.Ramirez@sanantonio.gov
(210) 207-7038
Development Services Department
City of San Antonio
PO Box 839966
San Antonio, TX 78283-3966
Program Description:
Meetings with the development community are held on a regular basis (monthly or every other
month) in an effort to keep these partners informed of the status of City policies, procedures,
ordinances, City Code, key initiatives, any upcoming changes to those items or status updates,
and allow for dialogue with City staff on any other items deemed important to these key groups.
Other City Departments, City utilities and partner agencies are also invited to attend. Through
these partnerships, the department and other City staff or agencies provide overviews of changes
that may impact development and work with these stakeholders to address their questions and
provide an environment that is conducive to partnering on any challenges they foresee. These
meetings were held in virtual settings throughout the COVID-19 health pandemic.
Cost/Benefits:
By keeping these stakeholders informed and engaged, DSD processes are viewed as transparent
which leads to increased trust not only by the development community but also by the City’s
neighborhoods. The development community has praised DSD for meeting with them regularly
to address their concerns and have commented that other cities should develop similar practices.
Attached Documents:
None.
Categories – Please check all categories that apply to your best practice
Plan Review
Permitting
Inspection
Management/Administration
Legal
Customer Service
Information Technology
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